Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.75 - $25.50
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
401(k) with Company Match
Next Day Pay
flexible spending accounts
vacation
Personal Days
Holiday pay
hotel discounts
Food and beverage discounts
Online Training Courses
Employee assistance program
Jury duty leave
Bereavement leave
Job Description
Hilton Garden Inn Gulfport Airport is a distinguished hotel located on the eastern shore of Mobile Bay in Alabama, proudly operating under the globally recognized Hilton brand. Renowned for its stunning sunset views and exceptional guest services, the hotel has consistently earned the 'Loved by Guests' award from Expedia for four consecutive years. The Hilton Garden Inn Gulfport Airport offers a welcoming, team-oriented environment where professional growth and career development are priorities, supported by comprehensive training programs and competitive wages. Associates benefit from health insurance, discounted hotel stays, and a vibrant workplace culture that celebrates excellence and fosters a sense... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience in hospitality industry
- Ability to work weekends and holidays
- Strong communication and organizational skills
- Proficiency in Microsoft Office
- Experience with hotel property management systems preferred
- Ability to handle multiple tasks efficiently
- Reliable and customer service oriented
Job Qualifications
- High school diploma or equivalent
- 1-2 years of experience in hotel sales, front desk, event planning, or customer service
- Experience with handling contracts, reports, and sales documentation
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong interpersonal skills with client communication experience
- Familiarity with hotel sales software and property management systems is a plus
- Experience coordinating meetings, banquets, or group bookings
- Experience with social media, promotional campaigns, or local business outreach
Job Duties
- Assist the sales team in generating leads, preparing proposals, and coordinating contracts
- Act as a point of contact for clients, responding to inquiries, following up on leads, and ensuring customer satisfaction
- Work closely with clients and internal teams to plan and execute meetings, conferences, and special events
- Maintain accurate records in the hotel sales system, track room block usage, generate reports, handle billing and invoicing
- Assist in marketing efforts by creating promotional materials, updating social media accounts, supporting local networking events
- Liaise with front desk, housekeeping, and food and beverage teams to ensure seamless service
- Respond promptly and professionally to guest inquiries, complaints, and special requests
- Handle payment transactions including room charges, deposits, and refunds
- Coordinate with hotel departments such as housekeeping and maintenance to address guest needs and resolve issues
- Provide information about hotel services, amenities, local attractions, and transportation
- Resolve guest concerns or complaints effectively, escalating when necessary
- Keep accurate and organized records of guest stays, payments, and interactions
- Follow safety and security protocols, verify guest identification, monitor for suspicious activity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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