Sales Coordinator

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.50 - $25.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k plan

hotel discounts

Paid holidays

Early access to earned wages

Job Description

SMI Hotel Group is a renowned hospitality organization committed to excellence in service, offering a diverse portfolio of hotels known for delivering unparalleled guest experiences and high-quality event management. The group prides itself on recruiting talented professionals who contribute to maintaining its prestigious reputation in the hospitality industry. As a dynamic and fast-paced company, SMI Hotel Group values innovative, motivated individuals ready to grow and excel in their careers. The group supports a work culture that fosters professional development, inclusivity, and exemplary customer service, ensuring guests receive VIP treatment and memorable stays.

The role of Sales & Events Coord... Show More

Job Requirements

High school diploma or GED
Minimum two to three years executive office experience preferred
Proficient with Microsoft Office including Word and Excel
Experience with Adobe Acrobat Writer
Ability to communicate effectively, both orally and in writing
Skills in organizing and coordinating work
Ability to work without direct supervision
Ability to understand and follow specific instructions and procedures
Ability to perform simple accounting procedures
Ability to maintain confidentiality of records and information
Skill in the use of operating copiers, printers and scanners
Detail oriented
Able to prioritize work
Customer service oriented
Excellent hospitality skills
Ability to manage multiple tasks calmly and efficiently
Strong communication skills
Strong attention to details
Organizational skills
Multi-tasking capabilities
Strong phone presence
Solid customer service skills
Positive, upbeat and energetic attitude
Dependable with good work ethics
Self-starter
Confident demeanor
Ability to establish professional relationships within the hotel
Manage confidential information
Prior work experience in the hotel industry and/or banquets is a plus

Job Qualifications

High school diploma or GED
Minimum two to three years executive office experience preferred
Proficient with Microsoft Office including Word and Excel and the ability to learn new programs quickly
Experience with Adobe Acrobat Writer
Must be a good listener, effective communicator and detail oriented
Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions
Must have strong, positive guest and employee relation skills
Ability to work in a fast paced business and handle deadlines
Must be positive, upbeat and have an energetic attitude
Must be dependable and have good work ethics
Must be a self-starter and have a confident demeanor
Must be able to establish professional relationships within the hotel and manage confidential information
Prior work experience in the hotel industry and/or banquets is a plus

Job Duties

Strives to consistently ensure a high level of customer service throughout the pre-event, event and post event phases of hotel events
handles events of all levels of complexity
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team)
Continually communicates a clear and consistent message regarding departmental goals to produce desired results
Manages and executes the terms of the contract for the group/program as outlined by the Sales Manager and per hotel standards
Has a natural ability to be creative when executing the client’s vision while maximizing revenue
Maintains a high level of service by continually providing accurate and timely information and feedback to all supporting departments
Ensures timely completion of Group Resumes and BEO's, providing to each department for all arriving groups and/or events
Builds and maintains all Group Blocks and Posting Masters in PMS
Finalizes and balances groups and events for payment processing
Directs preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings
Coordinates site visit preparation with Sales Manager
Generates group and/or corporate leads through internet prospecting, networking, and telemarketing
Follows consistent sales office procedures by updating sales database
record account activity, call reports, traces, and history
Manages social media outlets
Assists with coordination of in-house customer visits
Assists Executive Office with the preparation of correspondence and reports
Maintains, edits, and publishes sales materials, and meeting minutes
Coordinates office supplies and procedures
Provides outstanding friendly, professional information and assistance to clients and guests
Answers telephone promptly in a pleasing manner and accurately logs information of direct inquiries and inputs information in sales operating system
Checks voicemails, e-mails and faxes and follow up accordingly
Compose and type correspondence as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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