Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a prominent hospitality company with an extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. The company prides itself not just on its numbers but fundamentally on its people, cultivating a culture that creates memorable experiences for both its team members and guests. Ascent Hospitality is dedicated to fostering a collaborative and unified work environment where individuals with a passion for service, strong communication skills, and adaptability are valued and thrive. The company believes in supporting its leadership and staff through purposeful engagement, teamwork, and a commitment to excellence in the hospitality industry.
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Job Requirements
- High school education or equivalent
- some college education preferred
- at least one year of prior hotel experience
- proficiency in Microsoft Office applications
- excellent written and verbal communication and interpersonal skills
- well organized
- detail-oriented
- ability to multi-task
- highly responsible and reliable
- ethical conduct
- ability to work in team environment
Job Qualifications
- High school education or equivalent
- some college education preferred
- at least one year of prior hotel experience
- proficiency in Microsoft Office applications
- excellent written and verbal communication and interpersonal skills
- well organized and detail-oriented
- ability to multi-task
- highly responsible, reliable, and ethical
- ability to work in team environment
Job Duties
- Coordinate group room blocks
- manage all pre-arrival and post departure tasks
- conduct hotel site tours for walk-in guests if Sales Manager is not on property
- manage group files and turnover checklist for opportunities booked by Sales Manager
- assist with administrative tasks
- provide the highest quality of service to the customer always, set example for immediate and hotel wide staff
- take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
- ability to analyze business to make profitable decision for the hotel whether it fits, quote rates and quote room rentals
- preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
- knowledge of Brand Systems and use daily for all group and transient business
- responsible for all meeting room events booked by Director of Sales as follows: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event
- maintain Group rooming lists
- enter rooming list, route charges, release blocks after cut-off
- watch blocks to determine if blocks need to be increased or decreased when reservation method is individual call-in
- enter final pick up in Brand System
- preparation and distribution of Group Resumes
- make all direct bill reservations and apply to direct bill account
- handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards
- responsible for sales file maintenance
- ensure collateral stock is maintained
- knowledgeable of Front Desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
- maintain close relations with the top accounts
- monthly visits to clients that have been interacted with regularly to thank for business
- often will be joint calls with Director of Sales
- assist Director of Sales in planning of property specific sales blitzes and client events
- involvement in community activities and hotel programs
- clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization
- attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned
- attend any brand required training as well as Ascent Hospitality required training
- inform General Manager, Director of Sales, and Regional Director of Ops of potential opportunities/concerns with clients
- cross sell opportunities between cluster properties
- comply with company policies and procedures
- knowledge of occupancy, average rate and RevPar goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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