Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a reputable hotel management company with an extensive portfolio of hotels and a promising pipeline of new properties and acquisitions. The company's foundation is not merely numbers or growth metrics but deeply rooted in fostering a culture that prioritizes people. Both the guests and team members experience a memorable and welcoming environment characterized by genuine care, mutual respect, and teamwork. Ascent Hospitality operates in the highly competitive hospitality industry with a clear focus on service excellence and creates opportunities for individuals who are collaborative, adaptable, and passionate about serving others. The company values strong communication, leadership, and... Show More
Job Requirements
- High school education or equivalent
- some college education preferred
- minimum one year of experience in hospitality or hotel environment
- proficiency in Microsoft Office
- excellent communication skills
- ability to multi-task and stay organized
- reliable and ethical work ethic
- ability to work collaboratively within a team
- physical ability to perform job duties including sitting for long periods and occasional lifting
- clear vision including close and distance vision
- able to handle physically and mentally stressful situations
Job Qualifications
- High school education or equivalent
- some college education preferred
- at least one year of prior hotel experience
- excellent written and verbal communication skills
- strong interpersonal skills
- highly responsible, reliable, and ethical
- well organized and detail-oriented
- ability to multi-task
- proficiency in Microsoft Office applications
- ability to work in a team environment
Job Duties
- Coordinate group room blocks
- manage all pre-arrival and post departure tasks
- conduct hotel site tours for walk-in guests if Sales Manager is not on property
- manage group files and turnover checklist for opportunities booked by Sales Manager
- assist with administrative tasks
- provide the highest quality of service to the customer always, set example for immediate and hotel wide staff
- take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager
- analyze business to make profitable decisions for the hotel, quote rates and room rentals
- prepare and distribute outgoing correspondence including faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
- use brand systems daily for all group and transient business
- manage meeting room events booked by Director of Sales including banquet event orders, client communications, payments, authorizations, and event check-ins
- maintain group rooming lists and manage room blocks
- prepare and distribute group resumes
- make direct bill reservations and apply to direct bill accounts
- handle group special requests including shuttle requests and amenity forms
- maintain sales file and collateral stock
- understand front desk operations including check-in, check-out, reservations, and call handling
- maintain relationships with top accounts
- conduct monthly client visits with Director of Sales
- assist in planning sales blitzes and client events
- participate in community activities and hotel programs
- understand revenue management strategies to maximize revenue
- attend sales, staff, revenue, and regional meetings
- complete brand and company required training
- communicate potential clients or concerns to management
- cross-sell opportunities between cluster properties
- comply with company policies and procedures
- track occupancy, average rate and RevPar goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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