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Sales, Catering and Events Coordinator - Waldorf Astoria Atlanta Buckhead

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
career growth
Team Member Resource Groups
Recognition and rewards programs

Job Description

Waldorf Astoria Atlanta Buckhead is an exquisite luxury hotel located in one of Atlanta's most prestigious neighborhoods. This impressive 42-story tower boasts over 200 elegant rooms including 127 guest rooms and exclusive residences. The property features over 10,000 square feet of versatile meeting space, a lavish 15,000 square foot spa, and three distinct food and beverage outlets, encompassing a full-service restaurant, a sophisticated bar, and in-room dining options. Guests experience a refined blend of comfort and opulence that the Waldorf Astoria brand is known for worldwide, making it a premier destination for both leisure and business travelers.

The Waldorf ... Show More

Job Requirements

  • High school diploma or equivalent required
  • Previous experience in sales, catering or event coordination preferred
  • Availability to work primarily Monday to Friday with weekend and holiday flexibility
  • Strong attention to detail
  • Ability to maintain confidentiality
  • Excellent interpersonal and communication skills
  • Proficiency in Microsoft Office applications
  • Ability to manage multiple priorities effectively
  • Willingness to interact with all levels of staff
  • Strong organizational and time management skills.

Job Qualifications

  • Strong verbal and written communication skills
  • Computer literacy including Microsoft Office, Excel and PowerPoint
  • Excellent typing and organizational skills
  • Ability to coordinate multiple tasks
  • High level of professionalism
  • Willingness and capacity to learn and apply new systems
  • Proficiency in Delphi FDC, OnQ and Rate & Inventory systems preferred
  • Bachelor’s degree in hospitality, business or related field preferred
  • Bi-lingual communication a plus
  • Capability to use Excel for reporting on business volume and sales progress
  • Demonstrated qualities of quality, productivity, dependability, customer focus and adaptability.

Job Duties

  • Prepare files and documents for periodic meetings chaired or attended by the Sales Team
  • Prepare and distribute weekly BEO, Resume Packets and Daily Reporting
  • Ensure all incoming Leads are logged into Delphi.FDC
  • Facilitate Group turn-over process for definite group bookings
  • Build and maintain group bookings in Rate & Inventory system, as needed
  • Build and Manage all booked groups in OnQ Front Office, as needed
  • Enter and modify individual reservations and group rooming lists in OnQ Front Office
  • Ensure banquet checks are received daily
  • Ensure banquet checks are accurate in Delphi.FDC
  • Processing necessary, accounting forms
  • including Group Commissions and Deposits including maintaining FastPay system for accuracy
  • Complete Amenity forms and coordinate delivery with IRD
  • Complete expense reports
  • Manage department POs in Smart Spend system and manage PO processes and procedures
  • Handle communication with clients on behalf of sales personnel
  • Track monthly account production, as directed by the Director of Sales and Marketing
  • Attend Weekly Ops, Group Pickup, GRC Review & Resume Meetings
  • Attend BEO Meetings
  • Handle all necessary third-party rentals for groups
  • Ensure departmental processes and procedures are followed as outlined in the Sales Guidelines
  • Assume Delphi.FDC administrator role
  • Assist with clients entertaining
  • Assist with site inspections
  • Answer telephone calls and handle enquiries professionally
  • File correspondence and documents
  • Assist Sales, Catering and Marketing Teams with Sales & Marketing projects
  • Perform any other reasonable duties as required by the DOSM, Director of Revenue Management, Catering and Events Director and Managers, Group Sales Managers and Marketing Manager.

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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