Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading North American arts and crafts retail company, renowned for its expansive selection of creative products and supplies. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, alongside a robust online presence at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, reinforcing Michaels as a comprehensive destination for creativity and celebration. Dedicated to fueling the joy of creativity, Michaels provides a welcoming environment for hobbyists, artists, and families alike, fostering innovation and imaginative expression throughout its vast network of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in event coordination or retail customer service
- Ability to stand for long periods and perform physical tasks such as lifting and reaching
- Effective communication skills
- Ability to multitask and manage multiple events simultaneously
- Capability to work nights, weekends, and early mornings as needed
- Must meet federal, state, and local legal employment requirements
- Willingness to engage with diverse customers and team members respectfully and positively
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Strong organizational, interpersonal, and creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate party add-ons according to company standards including goody bags and balloons
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create emergency backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with omnichannel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, planogram processes, and merchandise recovery
- Support shrink and safety programs and adhere to standard operating procedures
- Interact positively and respectfully with customers and team members
- Cross trained in custom framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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