Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible scheduling
Training and Development
Job Description
Bellmore Home Center, Inc. doing business as Costello's Ace Hardware is a reputable and established home improvement retail store known for delivering exceptional customer service and quality products. As a part of the larger Ace Hardware brand, this store provides an extensive range of hardware, paint, home goods, and lawn and garden products to meet the needs of both casual DIYers and professional contractors. The company prides itself on a customer-first approach, fostering a friendly and knowledgeable shopping environment. A commitment to maintaining a clean, organized, and customer-ready store underpins their operational philosophy, ensuring that shoppers receive the best experience... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift up to 60 pounds
- Availability to work flexible hours including weekends
- Must be punctual and reliable
- Good physical stamina to stand for long periods
- Ability to operate cash registers
- Strong customer service orientation
- Willingness to learn and adapt
- Good communication skills
- Ability to follow store policies and safety procedures
Job Qualifications
- High school diploma or equivalent
- Previous retail experience preferred
- Strong customer service skills
- Basic proficiency with point of sale (POS) systems
- Ability to learn product knowledge and sales techniques
- Good communication skills
- Ability to work in a fast-paced environment
- Team-oriented mindset
- Physical ability to lift up to 60 pounds
- Attention to detail
- Problem-solving skills
Job Duties
- Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
- Greet every customer you make eye contact with, anywhere in the store
- Answer customers' questions and provide information on procedures and policies
- Be at your workstation on time
- Be customer ready whenever you are on the stage/sales floor
- Maintain awareness of all promotions and advertisements
- Recommend related items when appropriate and execute S.A.L.E.S. process
- Keep your area of responsibility neat, clean, stocked and priced properly
- Execute the daily operational, day-to-day goals and priorities assigned by store management
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Offer a carry-out if appropriate
- Know the proper way to answer the telephone
- Be alert for possible merchandise losses and report any missing or damaged merchandise
- Address all safety concerns immediately
- Advise store management of any pricing errors
- Advise store management anytime you say no to a customer
- Take initiative to learn product knowledge
- Take initiative to learn selling skills
- Perform other tasks as asked by store management
- Aid customers in locating merchandise in store, on acehardware.com, as well as processing special orders
- Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
- Ensure all shipments are packed out in its proper home and all overstock is away
- Participate in the processing of new shipments and help keep the receiving and back stock area clean and organized
- Ring each transaction accurately
- Always ask for the Loyalty Card before starting a transaction and sign the customer up if needed
- Call for help when more than 3 customers are waiting
- Keep busy around the registers when not ringing
- Process merchandise returns as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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