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Job Overview
Compensation
Salary
Range $46,900.00 - $78,500.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Paid holidays
Job Description
The hiring establishment is a reputable hotel looking to enhance its revenue streams across various departments such as rooms, meeting facilities, and restaurants. This hotel is known for its commitment to providing exceptional guest experiences and maintaining high standards in hospitality services. With a strong focus on customer satisfaction and operational excellence, the hotel aims to sustain and grow its market presence through innovative sales and marketing strategies. The company culture emphasizes teamwork, professionalism, and a positive work environment where employees are encouraged to develop their skills and contribute ideas towards the hotel's goals. As a dynamic player in the... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 2 years experience in sales and marketing within the hospitality industry
- excellent verbal and written communication skills
- proficiency in Microsoft Office suite and property management systems
- strong customer service orientation
- ability to multitask and manage time effectively
- knowledge of safety and security procedures
- willingness to work flexible hours including weekends and holidays
- valid driver’s license if required for outside sales calls
- ability to maintain confidentiality
- strong interpersonal skills
Job Qualifications
- high school diploma or equivalent
- proven experience in sales and marketing within the hospitality industry
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- basic mathematical skills and ability to understand financial data
- proficient in using property management systems and Microsoft Office suite
- ability to handle guest complaints professionally
- knowledge of hotel operations and services
- demonstrated ability to build and maintain client relationships
- understanding of safety, security, and health regulations
- experience preparing and managing contracts
- ability to work collaboratively in a team environment
- strong problem-solving skills
Job Duties
- possess a positive and upbeat personality with a desire to deliver outstanding customer service
- maintain a high level of professional appearance and demeanor
- maintain the highest level of confidentiality in all areas
- demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers
- handle and resolve guest complaints in a professional and courteous manner, through effective listening and clarifying issues raised by guests
- demonstrate good communication skills and convey information and ideas clearly
- ability to perform basic math, and understand financial information
- recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property
- implement all company policies and procedures for safety and security
- complete training in all areas of security, alcohol, and health and safety
- creation of new business through various efforts, including outside sales, calls to area businesses to introduce the hotel and its services and calls to businesses in feeder markets to generate incoming group and individual business
- respond to all group inquiries including guest room blocks and meeting room
- prepare group and meeting room contracts and ensure they are executed properly, including deposit requirements
- maintain open communication with group/meeting planner throughout the sales process, and follow up after the group departure
- ensure that final billing is correct and collected promptly
- maintain sales records and provide reporting as required
- maintain a positive working relationship with all past, existing, and future clients
- represent the hotel at area business and social functions
- actively participate in weekly sales and marketing meetings, as well as revenue meetings
- making recommendations to increase sales and revenues
- review and understand the profit and loss statement
- review weekly group reservations for pick-up and cut-off dates
- participate in all staff meetings, including the daily stand-up, monthly staff meetings, and annual training
- oversee meeting room scheduling, billing, and set up if applicable
- review arrivals daily, weekly, and monthly assisting the General Manager with rate recommendations and demand forecast
- work with outside vendors such as catering or transportation to ensure group needs are met
- provide excellence in guest service and monitor guest satisfaction and make corrections in areas of opportunity and follow up with all staff members creating a culture of service excellence
- use persuasive selling techniques to sell rooms and promote all marketing programs
- have knowledge of property management system
- participate in and support a positive, enjoyable work environment
- hold an understanding of hotel products and services (i.e., food and beverage, recreation)
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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