Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $165,000.00 - $185,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Pacific Hospitality Group is a distinguished hospitality company renowned for its unique owner/operator approach that delivers exceptional value both to investors and team members. As a family-focused organization, Pacific Hospitality Group embodies a strong commitment to long-term holds which foster sustainable growth and the continuous development of its team members. Grounded in a mission to enrich people’s lives, the company prides itself on creating memorable experiences for guests, giving back to the communities it serves, and honoring core values such as integrity, compliance, and respect. This approach has established Pacific Hospitality Group as a trusted name in luxury hospitality, known... Show More
Job Requirements
- Bachelor’s degree required
- Minimum 15 years of progressive sales experience in full-service or luxury hospitality
- At least 10 years in senior leadership roles
- Proven experience in large group meetings, leisure, and multi-segment sales
- Strong collaboration skills with Revenue, Marketing, F&B, and Conference Services
- Demonstrated success managing house and key accounts
- Deep market knowledge of Napa Valley
- Exceptional negotiation, communication, and presentation skills
- Experience working in owner-operator or complex multi-property environment
Job Qualifications
- Bachelor’s degree required
- advanced degree preferred (Hospitality, Business, or related field)
- Minimum 15 years of progressive sales experience in full-service or luxury hospitality
- At least 10 years in senior leadership roles
- Proven expertise in large group meetings, leisure, and multi-segment sales
- Strong collaboration skills with Revenue, Marketing, F&B, and Conference Services
- Demonstrated success managing house and key accounts and developing new high-yield business
- Deep market knowledge of Napa Valley, corporate meeting trends, and destination partnerships
- Exceptional negotiation, communication, and presentation skills
- Experience in owner-operator or complex multi-property environments
Job Duties
- Lead the property-based sales organization with an ownership mindset, instilling a culture of accountability, collaboration, and excellence
- Develop and execute the annual group and meetings strategy, with emphasis on high-impact corporate, incentive, and association business
- Serve as an active member of the property executive leadership team, collaborating with Marketing and Revenue to align demand generation, positioning, and pricing
- Partner with the Corporate Director of Field Sales and Corporate Director of National Sales to optimize lead flow, national account alignment, and multi-property business opportunities
- Drive both short-term performance and long-term revenue growth through intelligent forecasting and pipeline planning
- Oversee all group and event sales activities for meetings up to and above 49 rooms on peak, ensuring strong collaboration between EMM, National Sales, and Catering teams
- Maintain direct oversight of house accounts and key relationships, including Napa Institute, Blue Note, and Festival Napa Valley
- Partner closely with Leisure Sales to capture incremental high-value business and strengthen off-peak demand
- Collaborate with Marketing to build brand-aligned campaigns and partnerships that drive qualified group and leisure leads
- Work hand-in-hand with Events/Conference Services and F&B leadership to maximize banquet and catering conversion, elevate the guest experience, and increase total event revenue
- Ensure consistent coordination between Sales and Event Services to provide seamless transitions from booking through execution
- Lead, mentor, and develop a high-performing team with clear expectations, measurable KPIs, and ongoing professional growth
- Conduct consistent 1:1s with all sales team members, providing feedback, coaching, and accountability around sales performance
- Hold team members responsible for performance in sales scorecard KPIs, including Smart Plan accuracy and measurable progress, business pipeline development and conversion, shop call feedback and quality, lead response times and follow-up execution
- Foster a culture of integrity, empowerment, and collaboration across all commercial functions
- Own the departmental P&L, ensuring revenue growth, cost control, and achievement of financial targets
- Partner with Revenue Management on forecasting, group displacement, and pricing strategies
- Collaborate with Food & Beverage and Events to identify and capitalize on total revenue opportunities
- Represent the resort and PHG at key industry events and in strategic partnerships across Napa Valley and beyond
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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