Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible scheduling
Job Description
We are a reputable hotel committed to providing exceptional service and memorable experiences to our guests. Our establishment prides itself on delivering top-notch accommodations and personalized attention to all patrons, including group bookings. With a dynamic team working collaboratively to ensure seamless operations, we continually strive to exceed expectations in hospitality and client satisfaction. Our hotel offers a welcoming environment where professionalism and customer care are paramount, making it a preferred destination for both leisure and business travelers.
The role we are offering is essential to the smooth coordination and management of group events within the hotel. As a Group... Show More
The role we are offering is essential to the smooth coordination and management of group events within the hotel. As a Group... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in hotel group coordination or related field
- Proficiency with SMS Host system
- Strong organizational skills
- Excellent communication skills
- Ability to multitask and work under pressure
- Availability to attend meetings and occasional onsite client visits
- Willingness to cross train with Front Office systems
Job Qualifications
- High school diploma or equivalent
- Experience in hotel group coordination or event planning
- Proficiency with hotel management systems such as SMS Host
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work collaboratively in a team environment
- Detail-oriented with a customer service focus
Job Duties
- Coordinate a calendar workflow of events on all groups booked in the hotel
- Review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate
- Build rate codes in SMS Host and build Weblinks to be sent
- Ensure that groups are modified to reflect availability and netted rooms
- Work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates
- Send a cutoff date reminder with block pick up to date and potential attrition charges pending as per contract
- Process all rooming lists, verify billing arrangements, and send rooming list to client for review
- Follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list
- Work in tandem with Catering Sales Coordinator to build prepare resumes for the weekly staff meeting
- Meet with clients on sites, when and if necessary, with or without sales manager
- Attend weekly meetings with sales staff
- Work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager
- Answer phone calls and respond to emails about client and group guest inquiries
- Cross train with Front Office systems for career development and or assist with large group check-ins
- Complete all tasks as assigned by the Department Head, Hotel Assistant General Manager, and General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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