Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $95,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee wellness programs
Job Description
DoubleTree by Hilton Hotel Irvine Spectrum is a premier hotel located in Irvine Spectrum Business Park, in the heart of Southern California's thriving technological coast. This establishment is dedicated to providing guests with a memorable experience during every stay by fostering a proactive and guest-focused team environment. As part of the esteemed Hilton brand, DoubleTree by Hilton combines warm hospitality and modern amenities to create an inviting atmosphere for both business and leisure travelers. The hotel prides itself on its commitment to exceptional service, community involvement, and sustainable growth, making it a standout choice for anyone seeking a rewarding career... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Two or more years of hotel-related group sales experience
- Ability and experience in selling to various assigned markets
- Knowledge of hotel service standards, guest relations, and etiquette
- Ability to learn and maintain sales processes to attain maximum revenue
- Strong negotiation and closing skills
- Ability to determine customers' needs and persuasively present sales options
- Strong communication and interpersonal skills
- Ability to solve problems and remain calm during busy or emergency situations
- Working knowledge of MS Office applications
- Proficiency with DELPHI preferred
- Flexibility to work varying schedules including holidays, weekends, and alternate shifts
- Ability to work from property location
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- Bachelor’s degree in Hospitality desired
- Two or more years of hotel-related group sales experience
- Experience selling to various assigned markets including education, association, government, SMERF
- Solid knowledge of hotel service standards, guest relations, and etiquette
- Ability and experience in successfully selling and working in a high volume, time sensitive environment
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
- Ability to create and effectively provide sales presentations and materials to potential customers
- Strong communication and interpersonal skills and commitment to high level of guest satisfaction
- Working knowledge of MS Office applications and proficiency with DELPHI preferred
- Positive attitude and professional demeanor
- Ability to solve problems calmly and effectively in difficult situations
Job Duties
- Actively solicits new business opportunities through prospecting new customers including groups, travel managers, and consumers
- Uses network channels to open doors to new customers
- Researches information on market and trends and the clients supporting those markets locally
- Participates in industry related organizations, trade shows, community events, and sales blitzes
- Makes onsite and field presentations to prospective clients
- Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service
- Analyzes requirements of business opportunities and responds to RFP’s
- Outlines available hotel space and facilities, quotes prices, and plans function details
- Maintains detailed client and prospective client data in property computer systems
- Attends Business Review Meetings and researches new companies
- Travels to meet clients and attends training
- Conducts familiarization trips and participates in local community to develop business
- Responds to guest inquiries and coordinates special arrangements and requests
- Resolves guest complaints within scope of authority or refers to upper management
- Notifies supervisor and/or security of unusual events or circumstances
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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