Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
hybrid work environment
Career development opportunities
Retirement Plan
Job Description
The hiring company is a reputable Japanese enterprise located in White Plains, NY, operating with a hybrid work model. This company is recognized for its commitment to high-quality customer service and efficient logistics solutions, particularly in the import and export sectors. They operate within a multicultural business environment and have a strong emphasis on precision, punctuality, and proactive communication throughout all business operations. The company embraces technology for operational control, utilizing internal software such as SAP and MOCA to streamline processes from order intake to billing and inventory management. With a competitive salary of $60,000 to $65,000 plus bonus incentives,... Show More
Job Requirements
- Import operation experience required
- 3 to 5 years of related logistics/customer service/sales support experience
- Excellent written and verbal communication skills
- Highly efficient time management skills and ability to prioritize tasks
- Strong capability to multitask and finish assigned projects before deadlines are due
- Strong attention to detail and excellent follow-up skills
- Proficient in Microsoft Office, including Word, Excel, Outlook
- Self-motivated and effective in a team setting and individually
- Ability to work in a multi-cultural business environment
- Hazmat certification (IATA, DOT, IMDG)
Job Qualifications
- 3 to 5 years of related logistics/customer service/sales support experience
- Excellent written and verbal communication skills
- Highly efficient time management skills and ability to prioritize tasks
- Strong capability to multitask and finish assigned projects before deadlines are due
- Strong attention to detail and excellent follow-up skills
- Proficient in Microsoft Office, including Word, Excel, Outlook
- Self-motivated and effective in a team setting and individually
- Ability to work in a multi-cultural business environment
- Hazmat certification (IATA, DOT, IMDG)
Job Duties
- Receive, process, and enter customer orders into internal control software
- Issue invoices
- Assist customers with issues, answer questions, and resolve problems in a timely manner
- Maintain business relationships with customers and suppliers/vendors
- Track shipments, perform traces as requested/needed and update relevant parties
- Monitor customer ordering patterns and follow up with management on irregularities or missed orders
- Follow up on or assist in post-customer billing and accounting issues and/or procedures
- Verify incoming and outgoing shipments
- Inspect and ensure the accuracy of all logistics-related documents
- Process relevant and necessary paperwork for import/export of countries
- Place orders with suppliers as requested
- Arrange transportation relevant to distribution and shipping
- Obtain rates, shipping schedules, and vessel space
- Check and compare all freight charges for accuracy and competitiveness, filing claims on overcharges
- Process payments, prepare receipts, and initiate billing procedures
- File insurance claims
- Perform any other logistics functions as necessary
- Monitor credit limits on each sale
- Liaise between sales staff and customers
- Perform any other sales support functions as necessary
- Monitor invoices and orders
- Ensure that appropriate inventory levels are maintained by other sales support staff
- Track and expedite inventory for delivery as needed
- Organize inventory
- Report any inventory discrepancy to management in a timely manner
- Curate and screen bid opportunities
- Organize and clarify bid requirements
- Prepare bid documents
- Coordinate with municipalities and internal sales teams
- Track submission progress and manage deadlines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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