Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $27.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
Paid Time Off
401(k) with employer matching
Employee assistance program
Tuition Reimbursement
Employee Discounts
Employee Referral Bonus Program
Job Description
The Stanley Hotel, nestled in the majestic Rocky Mountains of Estes Park, Colorado, is a historic and iconic landmark recognized for its timeless elegance and grandeur. Known widely for its panoramic mountain views and rich cultural heritage, The Stanley has inspired countless artists, writers, and adventurers for over a century. It holds a significant place in American pop culture and is celebrated as a luxury mountain retreat where guests can experience an unforgettable blend of history and mystery. The hotel’s location makes it an appealing destination for travelers seeking both adventure and relaxation, being the gateway to the famous Rocky... Show More
Job Requirements
- Excellent communication skills necessary to communicate clearly with customers and other departments
- Ability to read contracts and business correspondence
- Proficiency in computer use
- Excellent attention to detail and ability to multi-task
- Physical ability to perform filing duties involving repeated bending and kneeling
- Capability to move within all areas of the hotel to assist clients
- Ability to stand occasionally
- Ability to carry and lift files and office items up to 25 pounds
Job Qualifications
- High school diploma or vocational secretarial training
- Previous sales, hospitality, and secretarial experience preferred
- Advanced proficiency in Microsoft Word applications including Delphi, Word, Excel, Publisher and PowerPoint
- Strong alphabetizing, grammar and punctuation skills
- Knowledge of standard business letter formats
- Strong editing skills
Job Duties
- Answer sales office phones during office hours
- Enter and qualify all sales inquiries accurately, timely and in a professional manner
- Coordinate all group and wedding business contracted by the sales manager/Director of Sales
- Effectively communicate with various departments to exceed client expectations
- Track all client accounts including room blocks, events, and catering
- Maintain master files for each group with detailed, pertinent information
- Maintain accuracy of group room blocks including cutoff date, room pickup, and rates
- Ensure accurate billing setup for timely processing
- Identify, block and process staff, VIP, and comp room reservations
- Ensure inventory and information availability for individual call-in groups via designated booking channels
- Monitor group pickup, cutoff dates, rate and room type availability to maximize revenue and client satisfaction
- Audit group blocks, room rates and concessions against PMS per contract
- Ensure blocks are consistent with group patterns and approve additional rooms as needed with Revenue Manager
- Communicate details with Convention Services and meeting contacts
- Facilitate rooming list entry and ensure all information is available
- Coordinate group activities including reservations, rooming lists, deposits, and group resumes
- Review rooming lists for accuracy and billing
- Block special request reservations and suites
- Monitor housing bureau pickup and make adjustments
- Bill commissions for meeting planners
- Facilitate coordination between housing bureaus, meeting planners and hotel
- Develop strong client relationships through professional communication
- Create group resumes and amenity requests
- Maintain current knowledge of hotel rates, strategies, discounts, and promotions
- Assist with completing sales reports
- Follow-up promptly on customer needs and inquiries
- Represent the hotel with integrity and professionalism
- Maintain a positive team attitude and open communication
- Display a neat, clean and business-like appearance
- Assist sales department with events
- Conduct walk-in tours
- Work on group turnover and final billing
- Perform all other duties as assigned by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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