Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Mentorship programs
Cross-functional experience
Visibility across hotel departments
Job Description
Austin Proper Hotel is a luxury hospitality establishment located in the vibrant heart of downtown Austin. Known for its design-forward approach, the hotel seamlessly combines bold architecture with inspired interiors, creating an atmosphere that is both refined and artfully warm. This premier property is part of Proper Hospitality, a company driven by a shared passion for hospitality and a commitment to exceptional guest experiences. Proper Hospitality is dedicated to expanding a unique lifestyle hospitality brand rooted in tradition yet focused on innovation and individuality. The company prides itself on fostering a culture that celebrates creativity, professional growth, and a service-first... Show More
Job Requirements
- 1-2 years of experience in hospitality, administrative support, or customer service oriented environment
- strong interest in hospitality sales, events, and guest service
- familiarity with sales systems and hotel software
- strong organizational and time management skills
- excellent written and verbal communication skills
- proficiency with Microsoft Office Suite
- ability to multitask in a fast-paced environment
- positive attitude and collaborative mindset
- bachelor's degree preferred but not required
Job Qualifications
- 1-2 years of experience in hospitality, administrative support, or customer service oriented environment
- strong interest in hospitality sales, events, and guest service with a desire to grow into client-facing role
- familiarity with sales systems and hotel software including Delphi, Knowland, ZoomInfo, UKG, and AI-assisted research tools
- strong organizational and time management skills with a proactive approach
- excellent written and verbal communication skills with professional tone
- proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
- ability to multitask and stay composed in fast-paced team setting
- positive attitude and collaborative mindset aligned with Proper's culture
- bachelor's degree in hospitality, business, communications or related field preferred but not required
Job Duties
- Monitor and manage incoming leads across multiple channels including shared sales inbox, Cvent, phone inquiries, and CRM
- research group and organization history before assignment
- distribute leads to appropriate sales managers based on vertical and business priorities
- serve as first point of contact for inbound inquiries ensuring a polished guest experience
- execute team solicitation initiatives as directed by sales leadership
- utilize systems to identify and distribute qualified leads
- log and track solicitation activities in CRM for pipeline visibility
- cross-reference reports and contract terms to verify commission eligibility
- coordinate with accounting for invoice processing and payouts
- maintain up-to-date commission tracker and resolve discrepancies
- prepare and distribute daily events report
- apply formatting and naming standards for reports
- manage outlet booking report and ensure industry classification accuracy
- support ad hoc reporting for sales strategy and event pacing
- assist with office supply ordering and inventory management
- submit and track reimbursement requests and vendor purchase orders
- maintain organized records and tools to support operational efficiency and communication
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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