Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $30.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a renowned hospitality management company committed to fostering a people-first culture that prioritizes employee success and well-being. With over 230 properties worldwide, including distinctive venues like the historic Hanover Inn Dartmouth, Pyramid Global Hospitality strives to create an inclusive, supportive, and growth-oriented work environment for its employees. The company values diversity and is dedicated to building meaningful relationships both with guests and within its teams. This commitment is reflected in their comprehensive employee development programs, extensive benefit plans, and dedication to creating exceptional guest experiences. Employees enjoy a variety of benefits, including comprehensive health insurance, retirement... Show More
Job Requirements
- Passion and enthusiasm for helping others
- ability to work collaboratively in a team environment
- good listening and communication skills
- demonstrated ability to work with confidential and sensitive information
- strong attention to detail while multitasking and delivering work on time
- ability to build trusting working relationships
- proficiency with Microsoft programs
- willingness to learn and lead by example
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality sales or events coordination preferred
- proficiency with Microsoft Office and computer programs
- strong communication skills
- ability to handle confidential and sensitive information
- excellent attention to detail
- ability to multitask and meet deadlines
- strong interpersonal and relationship-building skills
Job Duties
- Act as lead catcher for the Sales Department
- provide timely customer service to Inn's guests and internal team
- daily creation and distribution of Banquet Event orders, entering customer information in the Sales CRM
- work with A/R to preauthorize banquet and catering and charge customers appropriately
- work with Rooms Director to receive and monitor guest room lists
- create and distribute communication documents between sales and other hotel departments such as Banquet Event Orders and Group Resumes
- update postings and communication of venues throughout the Inn
- update the Reader Board for all incoming groups
- conduct site tours of the building when sales manager is unavailable
- create and maintain computer-based filing and organization systems for records, reports, documents
- enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests
- document and communicate all guest requests/concerns to appropriate personnel
- send and receive group evaluations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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