Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
PTO
hotel and restaurant discounts available at select LodgeWorks properties
health benefits
vision benefits
Dental benefits
401(k) plans with matching contributions
Paid holidays
short-term and long-term disability (company sponsored)
Referral bonuses
flexible spending accounts
Job Description
LodgeWorks is a privately held hotel development and management company with a rich history spanning over 35 years. Although the company’s name might not be featured on the hotels themselves, its unique culture is embedded deeply within its portfolio of 18 hotels across the United States. This portfolio includes the acclaimed Archer Hotel boutique collection as well as well-known brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. With more than 950 employees nationwide, LodgeWorks has built a robust reputation as a hospitality leader recognized for innovation, exceptional service, and a strong family-oriented company culture.... Show More
Job Requirements
- High school diploma or equivalent
- Ability to handle physical demands including standing for long periods and lifting up to 60 pounds
- Ability to follow directions guidelines and work objectives
- Customer-focused with excellent communication skills
- Available to work at least 40 hours per week including occasional weekends
- Ability to work collaboratively with various hotel departments
- Strong organizational skills to manage multiple tasks
- Comfortable engaging with clients and guests
- Previous experience in hospitality or related service industry a plus
- Must be eager to be part of a great work culture and team
Job Qualifications
- Experience in hospitality or service industry preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to develop and maintain professional client relationships
- Familiarity with CRM systems and event management software preferred
- Basic financial and billing knowledge
- Ability to work collaboratively across departments
- Proficient in Microsoft Office Suite
- High school diploma or equivalent required
- Able to handle physical demands such as standing for extended periods and occasionally lifting up to 60 pounds
Job Duties
- Develop a good understanding of operations of the hotel including food and beverage front desk reservations housekeeping maintenance and guest services
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
- Respond to all individual and group inquiries as assigned in a timely manner
- Conduct site tours for potential clients and guests
- Help the Manager with all aspects of event coordination from sale and setup to financial aspects and cleanup
- Maintain a good working relationship with the existing client base and explore ways to increase revenue from this base
- Actively work in-house guests for sales leads and referrals
- Assist in implementing special promotions relating to direct sales segments
- Handle all details for booking and executing group blocks including resumes confirmations charges and cutoffs
- Work with the Sales team to manage group inventory reservations and cutoff dates
- Work closely with the food and beverage staff to follow the progress of menu selections and or alternative menu options for groups with on-site meals
- Regularly follow up with clients during and after departure to ensure satisfaction and secure future bookings
- Maintain client files and update information daily in accordance with established departmental policies and procedures
- Manage reservations requested through Executive Office and Sales Office
- Develop professional group proposals and contracts
- Update Stats Board daily
- Manage extranet systems for FIT Wholesale market
- Participate in all-employee meetings events and other functions required by management
- Conduct site tours to showcase the property
- Work closely with the Operations team ensuring the timely execution and delivery of resumes and banquet event orders
- Work a schedule of at least 40 hours per week which may occasionally include weekends
- Perform any other duties as requested by the General Manager or Director of Sales
- Assist in any other task or duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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