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Sales & Event Coordinator\ Front Desk Lead (Milwaukee North)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.75 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
This position is available at a reputable hospitality establishment dedicated to delivering exceptional service and memorable experiences to guests. The company operates within the hospitality industry, providing a variety of services that include accommodations, event coordination, and guest services. Recognized for its commitment to quality and guest satisfaction, the organization fosters a positive and professional environment where teamwork and customer-centric approaches are highly valued. The role being offered is a Sales & Event Coordinator / Front Desk Lead, a critical dual-function position designed to support both group sales and event management, as well as oversee front desk operations. This role... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Must have exceptional communication skills
- Must be able to accurately follow instructions, both verbally and written
- Must have basic computer skills including Microsoft Office
- Must be detailed orientated and work well under pressure
- Must be able to work in a fast paced environment
- Organizational skills including time management, prioritizing, detail oriented
- Must be professional in appearance and demeanor
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Qualifications
- High school diploma or equivalent
- Previous hospitality sales or service experience
- Basic knowledge of Microsoft Office and Excel
- Basic math skills
- Ability to work well independently and collaboratively
- Willingness and ability to promote a positive team member culture and core values
- Must speak fluent English
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain positive guest relations at all times and assist with sales team’s day to day activities
- Process proposals, contracts, banquet event orders and other paperwork for groups and events
- Serve as sales and service points of contact for group and event clients and communicate needs to the rest of the hotel team
- Provide service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions
- Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely manner
- Attend weekly in-house meetings to discuss upcoming groups and their requirements
- Confirm all details and or changes of the sales contract
- Make arrangements for sales’ VIP clients
- Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs
- Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff
- Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability
- Develop, achieve and track personal sales goals
- Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients
- Maintain client files and update information daily in accordance with established departmental policies and procedures
- Assist in developing and implementing sales plans
- Establish and follow Sales Office Standards
- Respond to corporate client requests in a timely manner
- Promote teamwork and quality service through daily communication and coordination with other departments
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
- Perform any projects assigned by GM or Senior team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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