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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
HSA
Flexible spending account
basic life insurance
Disability plan
401k Retirement Plan
Paid Time Off
Holiday pay
career training
development opportunities
Tuition Reimbursement
Bereavement leave
Employee assistance program
jury duty
Employee Discounts
Employee Referral Bonus
free meal
Job Description
Mainsail Lodging & Development is a distinguished hospitality company dedicated to providing exceptional lodging and guest experiences across its network of full-service hotels. Renowned for its commitment to quality service and maintaining a drug-free workplace environment, Mainsail Lodging & Development prides itself on upholding high standards of operational excellence and guest satisfaction. The company fosters a welcoming, energetic work culture where every team member is valued and empowered to contribute to its success. With a strong emphasis on integrity, professionalism, and guest-centric service, Mainsail Lodging & Development continues to be a preferred employer and a trusted name in the hospitality... Show More
Job Requirements
- High school diploma or equivalent
- English language both written and spoken
- proficient with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
- perform job functions with attention to detail, accuracy and speed to meet deadlines
- multi-task prioritizes, organize, delegate work and follow through
- analyze and resolve problems
- knowledge of market trends, competition and key customers of the hotel
- flexible and long hours sometimes required
- light work involving up to 20 pounds of force occasionally
- ability to sit or stand for extended periods
- ability to communicate clearly
- ability to travel if needed
- make sound judgments quickly
- work on multiple tasks making progress towards deadlines
- able to work independently, take direction and provide direction to others
- manage differing personalities within the office, hotel, and community
- maintain the highest degree of confidentiality
- ability to work effectively in stressful, high pressure situations
- ability to handle workplace challenges including anticipating, preventing, identifying and solving problems
- associate degree from 2 year college and/or two to three years of related experience or training is a plus
- hotel management and reservations training desired
- proficiency in Marriott CI/TY, MARSHA or LightSpeed systems is a plus
Job Qualifications
- High school diploma or equivalent
- proficiency in English language both written and spoken
- proficiency with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
- excellent attention to detail and accuracy
- ability to multi-task, organize, prioritize, and delegate work
- strong problem-solving and analytical skills
- knowledge of market trends, competition, and key customers
- experience in hospitality or sales support preferred
- ability to work independently and as part of a team
- excellent communication and interpersonal skills
- familiarity with hotel sales systems such as Marriott CI/TY, MARSHA, or LightSpeed is a plus
- associate degree or equivalent education and experience is beneficial
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- maintain regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming
- comply with all company standards and safety regulations
- maintain sales files in an organized manner
- type and process contracts, proposals, memos, and correspondence
- answer phones and record messages for sales staff
- qualify and respond to incoming inquiry calls professionally
- assist managers on creative projects including proposals and special events
- maintain timely and effective communication within and across departments
- assist guests and clients with requests and complete necessary paperwork
- meet with walk-ins if sales team unavailable
- enter group leads, build opportunities, and provide quotes in system
- manage thank you letters for groups and distribute accordingly
- monitor and order office supplies and sales collateral
- organize in-house deliveries and amenities
- coordinate and prepare event orders for special events
- uphold strict confidentiality on company matters
- represent the hotel in absence of Director of Sales
- perform other assigned management duties
- follow company mission statement and values
- understand guest needs and ensure guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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