Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
The Schermerhorn Symphony Center, located in Nashville, TN, is a premier venue renowned for hosting a wide range of cultural, musical, and social events. As an architectural and acoustic masterpiece, the center serves as the home of the Nashville Symphony and is celebrated for its outstanding event spaces, accommodating everything from intimate gatherings to grand celebrations. The center's commitment to excellence and community engagement makes it a sought-after destination for both local and national event organizers. The organization is dedicated to providing an exceptional experience not only through performances but also through exemplary event facilitation and venue management services.
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Job Requirements
- Bachelor's degree or equivalent combination of experience and education
- minimum five years experience in catering, event management, venue sales, or venue management in a high-end venue
- excellent written and verbal communication skills
- strong customer service orientation
- ability to work independently and as part of a team
- strong multitasking and organizational skills
- physical ability to lift up to 50 pounds
- availability to work flexible hours including evenings, weekends, and holidays
- ability to stand or walk for extended periods
Job Qualifications
- Bachelor's degree or equivalent combination of experience and education
- at least five years of catering, event management, venue sales, and venue management within a high-end venue environment
- excellent written and verbal communication skills
- excellent customer service skills and a commitment to client satisfaction
- ability to work as a team member with a positive, helpful attitude
- ability to maintain strict confidentiality
- ability to work independently and display sound judgment
- strong ability to handle multiple projects and priorities
- ability to lift up to 50 pounds
- ability to work flexible hours including early mornings, evenings, weekends, holidays, and split shifts
- ability to stand or walk for long periods
Job Duties
- Initial contracting of all external events for the Schermerhorn Symphony Center
- respond timely to new business leads, prioritizing event bookings
- receive and/or return initial phone calls/messages or email messages for rental availabilities, capturing basic client information and documenting inquiry details
- follow up rental inquiries with sales packages or other appropriate marketing materials
- coordinate and execute site visits with clients
- work with clients to ascertain needs, define budget parameters, and create well-defined event estimates that uphold the organization's policies
- obtain initial deposits and submit appropriate documents to the finance department for final processing
- track client information, contact history, deposit receipts, and contracts
- maintain a yearly forecast of date availability, looking for possible rental opportunities
- follow up with previous clients to solicit return business
- initiate communications with appropriate staff members regarding the venue and events master calendars, event details, and production requirements
- maintain updated promotional materials throughout the SSC and track outside marketing analytics for yearly review
- consult with the Vice President of Venue Management to ensure all financial targets are achieved
- maintain and create event reports as needed
- monitor event safety compliance
- maintain client files and software use
- work with the Events Team to evaluate and address any event challenges and provide suggestions for improvement
- work with the Beverage Manager to ensure event alcohol sales are optimal
- ensure a high standard of customer service and satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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