Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
hotel discounts
Paid holidays
Early access to earned wages
Job Description
SMI Hotel Group is a distinguished hospitality company known for its commitment to excellence and delivering top-tier services to guests across its portfolio of boutique and full-service hotels. With a strong focus on quality, customer satisfaction, and a professional work environment, the group prides itself on cultivating a team of dedicated employees who are passionate about providing memorable guest experiences. SMI Hotel Group believes in fostering growth for its staff while maintaining a culture of respect, diversity, and inclusion, ensuring that everyone working within the company has ample opportunities to develop professionally and personally.
We are currently seeking a fu... Show More
We are currently seeking a fu... Show More
Job Requirements
- High school diploma or GED
- minimum two to three years executive office experience preferred
- proficient with Microsoft Office including Word and Excel
- ability to learn new programs quickly
- effective communication skills both oral and written
- strong organizational and coordinating skills
- ability to work without direct supervision
- ability to understand and follow specific instructions and procedures
- basic accounting skills
- ability to maintain confidentiality
- skill in use of office equipment such as copiers, printers and scanners
- detail oriented
- customer service oriented
- ability to manage multiple tasks calmly and efficiently
- strong communication skills
- strong attention to detail and multi-tasking capabilities
- strong phone presence
- positive guest and employee relations
- dependable and good work ethics
- self-starter with confident demeanor
- ability to meet deadlines and handle interruptions
- prior hotel or banquet experience preferred
Job Qualifications
- High school diploma or GED
- minimum two to three years executive office experience preferred
- proficient with Microsoft Office including Word and Excel and the ability to learn new programs quickly
- experience with Adobe Acrobat Writer
- must be a good listener, effective communicator and detail oriented
- individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions
- must have strong, positive guest and employee relation skills
- ability to work in a fast paced business and handle deadlines
- must be positive, upbeat and have an energetic attitude
- must be dependable and have good work ethics
- must be a self-starter and have a confident demeanor
- must be able to establish professional relationships within the hotel and manage confidential information
- prior work experience in the hotel industry and/or banquets is a plus
Job Duties
- Strives to consistently ensure a high level of customer service throughout the pre-event, event and post event phases of hotel events
- handles events of all levels of complexity
- ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team)
- manages and executes the terms of the contract for the group/program as outlined by the Sales Manager and per hotel standards
- has a natural ability to be creative when executing the client’s vision while maximizing revenue
- maintains a high level of service by continually providing accurate and timely information and feedback to all supporting departments
- ensures timely completion of Group Resumes and BEO's, providing to each department for all arriving groups and/or events
- builds and maintains all Group Blocks and Posting Masters in PMS
- finalizes and balances groups and events for payment processing
- directs preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings
- coordinates site visit preparation with Sales Manager
- generates group and/or corporate leads through internet prospecting, networking, and telemarketing
- follows consistent sales office procedures by updating sales database
- record account activity, call reports, traces, and history
- manages social media outlets
- assists with coordination of in-house customer visits
- assists Executive Office with the preparation of correspondence and reports
- maintains, edits, and publishes sales materials, and meeting minutes
- coordinates office supplies and procedures
- provides outstanding friendly, professional information and assistance to clients and guests
- answers telephone promptly in a pleasing manner and accurately logs information of direct inquiries and inputs information in sales operating system
- checks voicemails, e-mails and faxes and follows up accordingly
- composes and types correspondence as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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