Sales and Customer Care Consultant (FTC) @NET-A-PORTER
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Performance bonus schemes
401(k) Plan
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
commuter benefit
flexible spending
Paid Time Off
Job Description
YOOX NET-A-PORTER GROUP is a globally renowned luxury fashion e-commerce company known for delivering an exceptional shopping experience to customers around the world. The group operates with a global footprint that spans across 180 countries, supported by nine distribution centers and eleven customer care centers that provide multilingual support 24/7, 365 days a year. Their seamless integration of technology and customer service ensures that shoppers enjoy fast shipping options including same-day delivery to major cities such as New York, London, and Milan, alongside hassle-free returns and an intuitive shopping interface accessible via mobile, tablet, and desktop devices. This commitment to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or contact center environment preferred
- Strong communication and interpersonal skills
- Proficiency in English with strong grammar and spelling
- Ability to handle multiple communication channels such as phone, email, live chat and social media
- Ability to meet sales, quality and productivity targets
- Availability to work 37.5 hours per week including rotating weekends
- Ability to adapt to a hybrid work environment
- Must be authorized to work in the United States
Job Qualifications
- Previous experience in a contact center environment or customer service role retail and hospitality
- Excellent written and verbal communication skills
- Excellent keyboard and written skills with precise grammar and spelling
- Confident and proactive approach
- Excellent eye for detail and good organizational skills
- Ability to work in a team
- Flexibility to work shifts including weekends and busy periods with potential additional shifts
Job Duties
- Ensure that an excellent customer experience is given to every customer every time
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and social media
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience by going above and beyond
- Assist customers with all lines of enquiry which will include product queries, returns, delivery, registration, payments and more
- Be committed to meeting KPIs including sales, quality and productivity targets
- Play a key role in helping the department to achieve its overall goals
- Work with colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter