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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
401(k) matching
Supplemental Insurance
Employee Discounts
Job Description
Appellation Lodi - Wine & Roses Resort and Spa is a distinguished luxury resort situated in Lodi, California, a serene location in Northern California's renowned wine country. This establishment is known not only for its exquisite culinary and hospitality experiences but also for its commitment to celebrating local culture, community, and craftsmanship. The resort is a harmonious convergence of exceptional hospitality and culinary artistry, inspired by renowned chef Charlie Palmer and hospitality veteran Christopher Hunsberger. It offers a retreat that caters to romantic getaways, special occasions, and business events, providing a unique blend of relaxation and sophistication. As a prominent... Show More
Job Requirements
- Minimum of 3 years experience in sales, preferably in catering sales and/or in a hotel setting
- Sales-driven with a service-first mindset
- Exceptionally organized and responsive under pressure
- Strong cross-functional collaborator who elevates the guest experience and maximizes revenue
- Passionate about hospitality, presentation, and personalizing each event
- Applies critical thinking and solution-driven problem solving to address customer and business needs, ensuring resolution with thorough follow-through
- Communicates effectively and graciously in both written and verbal formats, ensuring clarity and professionalism in all guest and team interactions
- Thrives in a fast-paced environment with the ability to adapt quickly to changing priorities, while effectively managing multiple tasks and projects with focus and efficiency
- Availability to work weekends, evenings, and holidays as needed
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to perform essential functions and physical requirements of the job with or without reasonable accommodations
Job Qualifications
- Minimum of 3 years experience in sales, preferably in catering sales and/or in a hotel setting
- Sales-driven with a service-first mindset
- Strong organizational skills with the ability to remain responsive under pressure
- Excellent interpersonal and communication skills
- Ability to manage multiple projects and adapt to changing priorities efficiently
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to work weekends, evenings, and holidays as needed
- Capable of performing essential job functions and physical requirements with or without reasonable accommodations
- Passion for hospitality, presentation, and personalizing events
- Critical thinking and solution-driven problem solving abilities
- Effective written and verbal communication skills
- Strong cross-functional collaboration skills
Job Duties
- Proactively generate group room and catering business through outside sales calls, prospecting, referrals, and participation in industry events
- Cultivate new accounts while maintaining and growing relationships with existing clients
- Respond to inbound inquiries promptly, conduct engaging site tours, and convert leads into confirmed business
- Achieve monthly, quarterly, and annual revenue goals while meeting weekly sales activity targets
- Negotiate contracts with a clear understanding of pricing strategy, profitability, and client needs
- Prepare proposals, bids, and contracts, ensuring accurate processing of deposits and documentation
- Coordinate seamlessly with Front Office and Reservations teams to execute room blocks, VIP arrangements, and special requests
- Deliver exceptional service by anticipating client needs, resolving concerns, and ensuring overall satisfaction
- Represent the resort at trade shows and networking events, managing all pre- and post-event follow-up
- Maintain detailed and accurate client records and sales activities within Maestro and other systems
- Serve as a liaison between clients and internal teams to ensure a cohesive, luxury-level experience
- Identify and execute upselling opportunities, including premium menu enhancements, decor upgrades, and curated food and beverage experiences
- Promote additional resort offerings such as spa services, overnight stays, and pre/post-event experiences
- Collaborate with Spa and Food & Beverage teams to create unique, memorable packages
- Support seasonal promotions and targeted campaigns to drive demand, especially during need periods
- Monitor booking pace and proactively implement strategies to address gaps
- Participate in weekly Sales & Catering, BEO, and leadership meetings
- Contribute to forecasting, budgeting, and performance analysis
- Partner with Sales & Marketing to identify and develop new market segments
- Build strong relationships with local vendors and partners to generate referral business
- Uphold departmental integrity through teamwork, collaboration, and accountability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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