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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,000.00 - $65,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career growth opportunities
employee discount
Flexible work schedule
Retirement Plan
Job Description
DoubleTree by Hilton Downtown South Bend is a prominent hotel located in the heart of South Bend, recognized for its commitment to delivering extraordinary hospitality services and memorable guest experiences. As a part of the globally acclaimed Hilton brand, DoubleTree by Hilton boasts a dynamic environment known for its signature warm chocolate chip cookie welcome, spacious modern accommodations, and versatile event spaces suited for business and social gatherings of all sizes. The hotel is strategically positioned downtown, offering convenient access to the city's vibrant business district and cultural attractions, thereby making it an ideal venue for meetings, conferences, weddings, and... Show More
Job Requirements
- Minimum of 2 years of progressive hotel or related hospitality experience
- Four-year college degree in Hospitality, Business, or related field
- College degree with at least 1 year of related experience
- Proficiency in Windows, Microsoft Office (Word, Excel), and hotel sales systems
- Ability to work flexible hours, including evenings and weekends as needed
- Ability to work flexible and extended hours based on event schedules
- Medium work: exerting up to 50 pounds occasionally and/or 20 pounds frequently
Job Qualifications
- Minimum of 2 years of progressive hotel or related hospitality experience
- Four-year college degree in Hospitality, Business, or related field
- College degree with at least 1 year of related experience
- Proficiency in Windows, Microsoft Office (Word, Excel), and hotel sales systems
- Strong written and verbal communication skills
- Exceptional organization and multitasking abilities
- Proven ability to upsell and drive revenue
- Strong problem-solving and decision-making skills
- Ability to maintain confidentiality
- Service-oriented mindset with a professional and polished appearance
- Ability to work flexible hours, including evenings and weekends as needed
Job Duties
- Act as the main point of contact for clients from turnover through event completion
- Contact clients within 24 hours of file turnover and maintain consistent follow-up communication
- Generate and distribute detailed Banquet Event Orders (BEOs) weekly to all departments
- Collaborate closely with banquet, culinary, guest services, housekeeping, AV, engineering, and accounting teams to ensure seamless event execution
- Maintain full knowledge of meeting room setups, event space capabilities, sleeping room configurations, guest room types, hotel services, and operational departments
- Review and manage rooming lists, VIP lists, and event specifications
- Manage the event calendar to optimize space utilization and maximize revenue
- Maintain pricing integrity and proactively upsell menus and services
- Be present and visible during events to assist staff and ensure client satisfaction
- Solicit new accounts and maintain strong relationships with existing clients to generate repeat business
- Plan and execute holiday and special events in partnership with the Director of Sales & Marketing
- Participate in Manager on Duty (M.O.D.) coverage as scheduled
- Utilize client feedback to enhance service quality and operational excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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