Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,800.00 - $74,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Flexible work schedule
diversity and inclusion programs
Job Description
This distinguished boutique hotel company was founded on the principle that heartfelt, human connections enhance the quality of life, especially for those who work here. Established by Bill Kimpton in 1981 with a rebellious spirit against impersonal, generic hospitality, the company pioneered a new standard in boutique hotel service—a standard focused on genuine connection and meaningful experiences. Headquartered in San Francisco, this company combines entrepreneurial energy with a zest for life that creates a vibrant and inclusive culture. It welcomes the unique contributions of each employee, celebrating diversity in backgrounds, talents, experiences, and personalities. By fostering an environment where individuals... Show More
Job Requirements
- bachelor's degree preferred
- 3 to 5 years of hotel experience
- knowledge of food and beverage etiquette, guest relations, and service standards
- ability to handle difficult situations and people diplomatically and professionally
- familiarity with CRM platforms and Microsoft Office Suite
- flexible work schedule to accommodate client needs
- experience in sales or conference management
- basic mathematical and reporting skills
- excellent interpersonal and communication skills
Job Qualifications
- bachelor's degree preferred
- 3 to 5 years of hotel experience
- deep understanding of food and beverage etiquette, guest relations, and service standards
- ability to diplomatically deal with difficult situations and people while exhibiting professionalism
- knowledge of CRM platform and Microsoft Office Suite
- flexible schedule to accommodate client needs due to cyclical nature of hospitality industry
- experience in sales or conference management
- basic mathematical skills to complete reports
- excellent people skills to communicate effectively with clients and employees
Job Duties
- coordinate meetings, conferences, exhibit shows, or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
- provide appropriate memos, banquet event orders, group profiles, and other communications as necessary
- develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the hotel
- coordinate menu arrangements for conference clients that serve both hotel and client needs
- obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing and monitoring group room pickup, room rental fees, electrical charges, telephone charges, box delivery/storage fees, and service fees in accordance with sales contract
- assist conference clients with off-premise details affecting hotel service delivery while informing all supporting hotel departments and maintaining integrity of the physical plant
- utilize the office file system, trace system, and general office systems following current policies and procedures
- schedule appropriate interdepartmental meetings for operational aspects of coordinating conference requirements, including pre-planning or pre-conference meetings
- prepare detailed conference profiles that are comprehensive and timely, including menus, meeting setups, client profiles, reservation pick-up statistics, and other pertinent information
- prepare comprehensive post conference reports including actual conference statistics versus projected, attendee profiles, analysis of future potential, observations, and comments
- respond to social inquiries, type contracts, submit invoices, banquet event orders, reports, and correspondence as needed
- participate in department forecasting procedures, compiling accurate and timely reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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