Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Benefits
Paid Time Off
annual bonuses
Job Description
Great Wolf Lodge is a renowned hospitality and entertainment company specializing in creating memorable family-focused indoor water park resort experiences. With locations across North America, Great Wolf Lodge has built a reputation for providing exceptional guest services, comfortable accommodations, and a variety of engaging activities tailored to families and groups. The company is committed to fostering a welcoming environment where both guests and employees thrive. Known for its strong commitment to quality and customer satisfaction, the company embraces diversity and promotes a positive workplace culture.
The Sales and Catering Coordinator role at Great Wolf Lodge is integral t... Show More
The Sales and Catering Coordinator role at Great Wolf Lodge is integral t... Show More
Job Requirements
- Associates degree in hotel hospitality or related field or equivalent experience education combination
- demonstrated proficiency in Microsoft Office Suite
- successful completion of criminal background check and drug screen
- professional communication skills both verbal and written
- able to lift up to 20lbs
- able to bend, stretch, and twist
- able to stand or sit for long periods of time
Job Qualifications
- Associates degree in hotel hospitality or related field or equivalent experience education combination
- demonstrated proficiency in Microsoft Office Suite
- professional communication skills both verbal and written
- previous sales experience
- OPERA system experience
- previous resort hospitality experience
- significant customer service experience
- strong problem solving and organizational skills
- attention to detail and ability to exceed quality standards
- enthusiastic and positive energy
- multi-tasking ability
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the Director of Sales and Catering
- prepare sales kits, document prospective accounts, organize files, prepare contracts and invoices, purchase office supplies, and perform data entry
- complete Banquet Event Orders and Resumes to communicate meeting, event, or program details and pricing
- enter accurate rooming lists, routing information, tax-exempt status, and payment verification in company software systems
- monitor room blocks and communicate with property personnel regarding group room pick-ups and rooming lists
- investigate and resolve group complaints including billing issues, misplaced items, reservations, and contract discrepancies
- organize and coordinate client appreciation and in-house lodge events
- provide detailed information on meeting-specific needs throughout the booking process from negotiation through departure
- attend pre and post conference meetings as needed
- handle in-suite VIP packages and amenities
- maintain Posting Master account ledger by tracking all open accounts
- assist Sales Team with special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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