Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Benefits
Paid Time Off
annual bonuses
Employee Discounts
401(k) Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
Great Wolf Lodge is a renowned hospitality and resort brand specializing in family-friendly accommodations and entertainment. As part of a vibrant company with a rich commitment to providing exceptional guest experiences, Great Wolf Lodge focuses on both leisure and group sales to deliver memorable stays. Great Wolf operates multiple locations across North America, each designed to cater to families and groups seeking immersive water park adventures and quality hospitality services. Known for its dynamic environment and team-oriented culture, Great Wolf Lodge consistently ranks as a top employer within the hospitality sector due to its dedication to employee growth, customer satisfaction,... Show More
Job Requirements
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
Job Qualifications
- Associates degree in hotel, hospitality, or related field or equivalent experience and education combination
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
- Previous sales experience
- OPERA system experience
- Previous resort or hospitality experience
- Significant customer service experience
- Strong problem-solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing office supplies, and data entry
- Complete banquet event orders and resumes for clients and operations to communicate needs, details, and pricing
- Enter accurate rooming lists, routing information, tax-exempt status, and payment verification in company software
- Monitor room blocks and communicate with property personnel about group room pick-ups and rooming lists
- Investigate and resolve group complaints or conflicts including billing issues, misplaced items, reservations, and contract discrepancies
- Organize and coordinate client appreciation and in-house lodge events
- Provide detailed information on meeting-specific needs from negotiation through departure
- Attend pre and post conference meetings as needed
- Handle all in-suite VIP packages and amenities
- Maintain Posting Master account ledger by tracking all open accounts
- Assist sales team with special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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