Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
annual bonuses
Health Insurance
Dental Insurance
retirement plans
Employee Discounts
Career development opportunities
Job Description
Great Wolf Lodge is a well-known hospitality brand specializing in family-friendly resorts and indoor water parks. Recognized for delivering memorable vacation experiences, Great Wolf offers a unique combination of entertainment, dining, and lodging accommodations designed to appeal to families and groups of all sizes. The company prides itself on exceptional customer service, engaging activities, and creating a warm, welcoming atmosphere for guests. With multiple locations across North America, Great Wolf Lodge continues to expand its footprint by cultivating loyal guests and delivering excellent hospitality experiences.
The Sales and Catering Coordinator position at Great Wolf Lodge plays a vital role ... Show More
The Sales and Catering Coordinator position at Great Wolf Lodge plays a vital role ... Show More
Job Requirements
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
Job Qualifications
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
- Previous sales experience
- OPERA system experience
- Previous resort/hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
- Complete Banquet Event Orders and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in company software systems
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists
- Represent the lodge in investigating and resolving any group complaints or conflicts including billing issues, misplaced items, reservations and contract discrepancies
- Organize and coordinate client appreciation and in-house lodge events
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Attend pre and post conference meetings as needed
- Handle all in-suite VIP packages and amenities as needed
- Maintain Posting Master account ledger by keeping track of all open accounts
- Assist Sales Team with any special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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