Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement plan employee discounts
Professional development opportunities
Employee wellness programs
Job Description
Concord Hospitality is a leading hospitality company known for its commitment to excellence, quality accommodations, and outstanding customer service. As a company deeply rooted in its core values of Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality fosters a supportive and inclusive work environment. With a strong focus on associate development and a culture that emphasizes 'Associate First,' the company offers ongoing training and mentorship to employees at all levels, from interns to executive leaders. This dedication ensures that employees grow professionally while contributing to the company's success. Concord Hospitality operates in multiple markets across North America and is recognized... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality, sales, or event coordination
- Proficiency in Microsoft Word, Excel, Outlook, and internet navigation
- Strong interpersonal and communication skills
- Ability to manage multiple priorities and work under pressure
- Detail-oriented and organized
- Willingness to work flexible hours as required
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality sales or event coordination preferred
- Strong computer skills including word processing, spreadsheets, and property management systems
- Excellent communication skills through phone, email, and print
- Attention to detail and ability to multi-task in a fast-paced sales environment
- Ability to collaborate effectively with guests and internal hotel departments
- Self-motivated with excellent time management and organizational skills
Job Duties
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
- Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding guest satisfaction
- Assist the sales team with preparing proposals, generating contracts, creating promotional materials and presentations
- Negotiate contracts for small meetings from inquiry through execution and follow up
- Provide highest levels of customer service to internal partners and external clients to ensure successful experiences and garner repeat and referral business
- Respond in a quick, timely, and professional manner to all internal and external communications
- Manage follow up on inquiries for small meetings/events with or without guestrooms
- Negotiate banquet event orders, identify and price customer needs, up-sell and close sales with customer deposits and signatures
- Communicate group details and changes to all hotel departments to meet customer expectations and ensure operational efficiency
- Present potential business at sales meetings to determine the best customer mix and conduct client and hotel staff meetings to align event plans
- Finalize and detail catering plans for groups and orchestrate functions on-site, empowered to resolve issues
- Develop best practices for prospecting new banquet business using various methods including phone, outside calls, trade shows, and partnerships
- Monitor blocked space and sleeping room blocks to ensure groups meet contractual obligations and handle release of unused blocks
- Assist sales team with calendar management, document organization, and weekly tasks
- Communicate guest arrival details with hotel departments and key partners
- Gain knowledge of the hotel’s food and beverage products, pricing, presentation, function space, and audio-visual resources to support event success
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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