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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Benefits
Health Insurance
Paid Time Off
annual bonuses
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Great Wolf is a premier hospitality company renowned for its family-friendly indoor water parks and resort accommodations. Established as a leader in the resort industry, Great Wolf offers a unique blend of entertainment, comfort, and exceptional service that caters to families and group travelers looking for memorable recreational experiences. The company is committed to creating a welcoming atmosphere where guests can enjoy a variety of amenities and activities in a safe and enjoyable environment. Great Wolf's resorts are strategically located across the United States and Canada, making it a trusted name in destinations focused on family fun and leisure. As... Show More
Job Requirements
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
Job Qualifications
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
- Previous sales experience
- OPERA system experience
- Previous resort/hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
- Complete banquet event orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in company software systems
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc
- Represent the lodge in investigating and resolving any group complaints or conflicts including billing issues, misplaced items, reservations and contract discrepancies
- Organize and coordinate client appreciation and in-house lodge events
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Attend pre and post conference meetings as needed
- Handle all in-suite VIP packages and amenities as needed
- Maintain posting master (PM) account ledger by keeping track of all open PM accounts
- Assist sales team with any special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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