Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
annual bonuses
competitive pay
Employee Discounts
Career development opportunities
Job Description
Great Wolf Lodge is a premier family resort and indoor water park brand known for creating lasting memories through immersive experiences, exceptional guest services, and family-friendly activities. Operating multiple locations across North America, Great Wolf Lodge combines hospitality with entertainment to provide a unique environment appealing to families seeking leisure and adventure. As a leader in the hospitality industry, Great Wolf Lodge is dedicated to creating a welcoming atmosphere where guests feel valued and special, facilitated by their committed and professional staff.
The Sales and Catering Coordinator role at Great Wolf Lodge is crucial for supporting the lodge's sal... Show More
The Sales and Catering Coordinator role at Great Wolf Lodge is crucial for supporting the lodge's sal... Show More
Job Requirements
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
Job Qualifications
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
- Previous sales experience
- OPERA system experience
- Previous resort/hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the director of sales and catering including preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies, and data entry
- Complete Banquet Event Orders and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for meetings or events
- Enter accurate rooming lists, routing information, tax-exempt status, and verification of payment in company software systems
- Monitor room blocks and communicate with property personnel on group room pick-ups and rooming lists
- Represent the lodge in investigating and resolving group complaints or conflicts including billing issues, misplaced items, reservations, and contract discrepancies
- Organize and coordinate client appreciation and in-house lodge events
- Provide detailed information on meeting-specific needs from negotiation through departure
- Attend pre and post conference meetings as needed
- Handle all in-suite VIP packages and amenities
- Maintain Posting Master account ledger by tracking all open accounts
- Assist sales team with special projects
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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