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Ojai Valley Inn & Spa

Sales - Administrative Assistant

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $25.50
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Our company is a premier resort and hospitality organization dedicated to providing exceptional guest experiences through impeccable service and a thriving sales and marketing department. We are committed to maintaining the highest standards of professionalism and customer satisfaction, making us a leader in the hospitality industry. Our resort offers a dynamic work environment where teamwork, attention to detail, and dedication to excellence define our company culture. We pride ourselves on creating a welcoming atmosphere that supports both our guests and our employees alike, fostering an environment conducive to growth and continued success.

The Sales Administrative Assistant is a vita... Show More

Job Requirements

  • high school diploma or equivalent
  • 1-2 years of experience in administrative or hospitality roles
  • proficiency in Microsoft Office and G Suite
  • excellent verbal and written communication skills
  • ability to multitask and manage multiple calendars
  • ability to work evenings and weekends as required
  • strong organizational and prioritization skills
  • ability to remain calm and professional under pressure
  • reliable and self-motivated
  • ability to work independently and as part of a team

Job Qualifications

  • 1-2 years prior experience in administrative based job
  • experience in hospitality, catering or conference services is a plus
  • ability to prioritize and organize work assignments
  • proficiency with property and computer systems
  • strong verbal and writing skills
  • computer literate with attention to detail
  • proficient in Microsoft Office and G Suite
  • current knowledge of clientele and event expectations
  • ability to work evenings and weekends as business requires
  • self-motivated with the ability to work without direct supervision
  • ability to remain calm and courteous in demanding situations
  • ability to analyze and resolve problems with good judgment and high ethical standards
  • strong communication skills to liaise with supervisors

Job Duties

  • Answer all phone calls promptly with a professional, polite, upbeat and helpful demeanor
  • route calls to managers or assist clients as needed
  • provide administrative support to Sales Directors and manage multiple calendars and schedules
  • maintain office supplies, brochures, competitive files and activity files
  • assist clients when sales managers are unavailable
  • take notes at sales meetings and distribute within three days
  • assist with group contracts and special projects as requested
  • qualify leads via phone, email or walk-in and route inquiries to appropriate Sales Directors
  • proofread all outgoing correspondence for accuracy and presentation
  • process mass and special mailings related to sales purposes
  • maintain all sales files according to established procedures
  • prepare sales packets for potential clients
  • manage client amenity requests and site inspections
  • run weekly and monthly sales reports
  • assist with travel arrangements including booking flights and hotels
  • communicate promotions and events to central reservations
  • manage sales database
  • participate in scheduled meetings and record minutes
  • handle booking of small groups with appropriate permissions
  • maintain a calm and courteous demeanor in guest interactions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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