Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,000.00 - $44,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
bonus potential
Life insurance
short term disability
long term disability
College Assistance
Education Rewards
Paid Time Off
Referral Bonus
Tenure Recognition
Holiday pay
Opportunity for advancement
sick pay
uniforms
vacation
Company match 401K
Employee assistance program
Job Description
Wendy's is a leading global fast-food restaurant chain known for its fresh, quality food and friendly service. Established with a commitment to serving customers quickly and efficiently, Wendy's has grown into a multi-billion dollar enterprise with thousands of locations worldwide. This particular Wendy's restaurant is operated by Manna Inc., an affiliate of several restaurant concepts based in Louisville, KY, founded in 1988. Manna Inc. is a minority-owned company dedicated to fostering diversity and inclusion in the workplace, and it offers a supportive environment where employees are treated with respect and valued as the company’s greatest asset.
Manna Inc. supports ... Show More
Manna Inc. supports ... Show More
Job Requirements
- Ability to stand for extended periods 4-8+ hours with periodic breaks
- perform repetitive motions including frequent use of hands and arms for tasks such as chopping stirring carrying and operating equipment
- frequent bending stooping squatting stretching twisting and reaching above eye level
- capability to walk up and down stairs and use a step ladder as needed
- occasional sitting talking and active listening as required by the role
- ability to lift and carry up to 50 pounds regularly as part of job duties including but not limited to food supplies dishware and equipment
- compliance with food safety and sanitation regulations
- ability to move around the kitchen quickly and efficiently
Job Qualifications
- At least 2 years of management experience in the restaurant or hospitality industry with a strong background in operations staff management and customer service
- experience in a fast-casual or quick-service restaurant is highly preferred
- proven ability to lead and develop a team manage performance and foster a positive work environment
- strong customer service skills with the ability to resolve complaints and maintain guest satisfaction
- experience in managing budgets controlling costs and achieving financial targets
- ability to quickly analyze situations and develop effective solutions to operational or customer-related issues
- strong verbal and written communication skills with the ability to interact with team members customers and senior management
- ability to manage multiple priorities tasks and staff while ensuring smooth operations
- strong attention to detail especially regarding food quality cleanliness and compliance with health and safety standards
Job Duties
- Lead motivate and develop a team of employees including shift supervisors and team members
- hire train and onboard new employees ensuring understanding of roles responsibilities and company standards
- conduct performance evaluations provide feedback and support career development for staff
- create and manage employee schedules ensuring adequate staffing levels during peak and off-peak hours
- address employee issues or conflicts promptly and professionally ensuring a positive work environment
- ensure the highest level of customer satisfaction by maintaining service standards and addressing customer concerns or complaints
- oversee guest interactions and ensure that every customer receives a positive and memorable dining experience
- oversee day-to-day restaurant operations ensuring the restaurant is fully stocked clean and running smoothly
- ensure that food is prepared according to quality standards and served in a timely manner
- monitor restaurant performance including speed of service food quality cleanliness and overall efficiency
- implement and enforce company policies and procedures related to health and safety food quality and cleanliness
- review and analyze operational reports such as sales labor and inventory to ensure performance targets are met
- control costs by managing labor food and inventory expenses while ensuring high standards of quality and service
- analyze financial reports to track revenue and expenses and implement cost-control measures to meet or exceed profit goals
- handle cash management duties including daily cash balancing deposits and ensuring proper cash register operations
- drive sales by developing strategies to increase average check size promote special offers and improve customer retention
- oversee inventory management ensuring adequate stock levels of food beverages and supplies
- place orders and coordinate deliveries to ensure proper inventory levels and minimize waste or shortages
- perform regular inventory counts and reconcile discrepancies reporting any issues to senior management
- ensure compliance with all local state and federal health and safety regulations including food safety and sanitation standards
- conduct regular inspections of kitchen and dining areas to ensure adherence to cleanliness and safety guidelines
- train employees on food safety and sanitation procedures to maintain a clean and safe work environment
- participate in local marketing initiatives to drive brand awareness and attract new customers
- engage with customers through direct feedback to enhance customer experience and brand reputation
- address operational challenges customer issues and staffing concerns promptly and effectively
- make critical decisions regarding staffing customer service and operational adjustments during the shift
- identify opportunities for improvement and implement solutions to enhance restaurant performance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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