Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical Coverage
Paid Time Off
401(k) matching
Professional development support
Certification renewal support
Advancement opportunities
Leadership development
Job Description
Via is a pioneering technology company transforming transportation around the world. Founded in 2012, Via specializes in creating innovative and efficient public transportation systems through its advanced AI-powered software and technology-enabled operations. The company partners with over 100 cities and public transit agencies globally to enhance mobility by digitizing, automating, and enabling data-driven decision making for various transportation networks, including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. Via is driven by a mission to make transit thrive by increasing access to essential services such as jobs, healthcare, and education, thereby shaping the future of modern transportation with sustainability... Show More
Job Requirements
- Commercial Driver's License (CDL) with passenger endorsement required
- 3+ years of experience in driver training, operations management, or field supervision
- Proven ability to coach, motivate, and manage driver teams
- Strong understanding of safety protocols, ADA requirements, and DOT regulations
- Excellent communication and interpersonal skills
- Comfort with balancing field work and administrative tasks
- Proficiency in digital tools including learning management systems and data dashboards
Job Qualifications
- Commercial Driver's License (CDL) with passenger endorsement
- 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings
- Proven ability to coach, motivate, and manage performance among diverse driver teams
- Strong understanding of safety protocols, ADA requirements, and DOT regulations
- Excellent communication and interpersonal skills
- able to train and inspire adult learners
- Comfort balancing field work with administrative and compliance tasks
- Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)
Job Duties
- Serve as the primary safety lead for the region - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards
- Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements
- Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents
- Lead root cause analyses for accidents and incidents and develop corrective action plans
- Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance
- Provide hands-on instruction in wheelchair securement & passenger sensitivity, defensive driving, de-escalation & customer interaction, CPR/First Aid & emergency procedures
- Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions
- Maintain training documentation, certifications, and compliance records
- Conduct regular field visits (approximately 25% travel) to observe service quality, reinforce training, and coach drivers in real-world conditions
- Serve as a visible leader across markets - fostering a culture of safety, accountability, and support
- Partner with operations, safety, and compliance teams to align local practices with company-wide goals
- Assist in driver scheduling for trainings and ensure operational readiness across markets
- Support reporting and communication between field teams and central operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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