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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $12.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
competitive pay
401k plan
Paid Time Off
Restaurant discount
Complimentary Meal
Life insurance
short-term disability
long-term disability
Pre-tax commuter benefits
flexible schedules
Tuition Reimbursement
Career advancement opportunities
Job Description
Rosewood Washington, D.C. is a distinguished luxury hotel located in the historic Georgetown district of the nation's capital. This prestigious property seamlessly combines timeless elegance with contemporary luxury, offering guests an unparalleled experience marked by sophisticated design, exceptional service, and a deep commitment to Relationship Hospitality. As part of the globally recognized Rosewood Hotels & Resorts brand, Rosewood Washington, D.C. is dedicated to creating warm and genuine connections with every guest, reflecting the rich cultural tapestry and the vibrant spirit of its unique location. The hotel boasts exquisite dining options, refined accommodations, and a host of exclusive amenities, all designed... Show More
Job Requirements
- Minimum of 21 years of age to serve alcoholic beverages
- minimum two years’ experience as a Restaurant or Banquet Food Server
- high school diploma or equivalent education preferred
- able to work PM/evening shifts to include weekdays, weekends and holidays
- must be able to exert physical effort in transporting 30 pounds
- must be able to endure various physical movements throughout the work areas
- must be able to reach up and down
- must be able to remain stationary at times throughout work periods
- must be able to satisfactorily communicate with guests and co-workers to their understanding
- TIPS Certification preferred
Job Qualifications
- Minimum of 21 years of age to serve alcoholic beverages
- minimum two years’ experience as a Restaurant or Banquet Food Server
- high school diploma or equivalent education preferred
- able to work PM/evening shifts to include weekdays, weekends and holidays
- must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- ability to understand guests' service needs
- ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
- ability to focus attention on details
- ability to suggestively sell alcoholic beverages and wines
- ability to access and input information into P.O.S. system
- ability to maintain good coordination while serving orders quickly
- ability to exert physical effort in transporting food and beverage to guests
- ability to endure abundant physical movements throughout the work areas
- ability to perform job functions with minimal supervision
- ability to work cohesively with co-workers as part of a team
- required to speak, read and write English, with fluency in other languages preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- ensure that standards are maintained at a superior level on a daily basis
- check all table set-ups in the station for cleanliness and proper position before open
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated patrons
- greet guests as they arrive and assist them with seating at tables
- take guests' alcoholic beverage orders utilizing suggestive selling techniques
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- clear each course following procedures laid down in departmental manual
- create an amazing dining experience for our guests
- help guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines, answering food preparation questions
- transmit orders to bar and kitchen by recording guests' choices, identifying patrons' special dietary needs and special requests
- keep kitchen staff informed by noting timing of meal progression
- serve orders by picking up and delivering guests' choices from bar and kitchen, delivering accompaniments and condiments from service bars
- respond to additional guests requirements by inquiring of needs, observing dining process
- maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills or other special needs
- conclude dining experience by acknowledging choice of restaurant, inviting guests to return
- obtain revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment, returning change or credit card and signature slip to guest
- contribute to team effort by accomplishing related results as needed
- carry out any other duties as and when required by the Director of Food & Beverage
- note that the list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position
- the company reserves the right to add, remove or alter duties when business needs dictates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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