Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $28.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Rosewood Hotels & Resorts is a global luxury hotel and resort company known for its exceptional guest experiences, elegant properties, and dedication to providing high levels of personalized service. With a portfolio that spans distinguished destinations worldwide, Rosewood delivers a unique collection of hotels, each reflecting the cultural heritage and local history of its location. The company prides itself on its commitment to quality, meticulous attention to detail, and upholding a culture of excellence and integrity. Rosewood Hotels & Resorts exemplifies the finest in luxury accommodation, culinary innovation, and outstanding customer service, making it a premier choice for discerning travelers... Show More
Job Requirements
- Diploma or some college education or equivalent combination of education and work-related experience
- Must have current and valid Food Handler's card and other certifications required by the State of Texas
- Minimum 21 years of age to serve alcoholic beverages
- Preferably WSET certified and/or Court of Master Sommelier certifications
- Must be able to perform job functions with attention to detail, speed, and accuracy
- Must be able to prioritize, organize, and follow-up
- Ability to think clearly, remain calm, and resolve problems using good judgment
- Must follow directions thoroughly and understand guest service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Must maintain confidentiality of guest information and pertinent hotel data
- Required to speak, read, and write English
- Fluency in other languages preferred
- Physical ability to endure various physical movements, reach up and down, remain stationary at times, lift up to 50 pounds, and communicate satisfactorily with guests and co-workers
Job Qualifications
- Diploma or some college education or equivalent experience
- Valid Food Handler's card and certifications as required by the State of Texas
- Minimum 21 years of age to serve alcoholic beverages
- Preferably WSET certified and/or Court of Master Sommelier certifications
- Strong attention to detail
- Ability to prioritize, organize, and follow-up tasks
- Good judgment and problem-solving skills
- Ability to work cohesively as part of a team and with minimal supervision
- Maintain confidentiality of guest and company information
- Proficiency in English, additional language fluency preferred
- Excellent communication and interpersonal skills
- Physical stamina to endure job demands
Job Duties
- Ensure the delivery of brand promises, supporting the implementation of Relationship Hospitality, demonstrating and reinforcing company values and culture
- Exercise responsible behavior and positively represent the restaurant team and hotel
- Maintain high personal standards of presentation and grooming
- Comply with all departmental policies, service procedures, and standards
- Recommend and sell wines and other beverages to guests, promoting digestives
- Conduct wine education classes and train front-of-house staff in wine knowledge and wine matching
- Manage monthly stock control and inventory, update stock forms continuously
- Maintain and update wine and beverage lists, ensure wines of critical age are sold, and pricing is current
- Greet guests, handle comments and problems, and promote sales to meet forecasted revenues
- Engage with guests to maintain good relations and offer personalized service
- Manage requisition and stock levels
- Maintain knowledge of POS and manual systems
- Anticipate guests' needs and respond promptly
- Handle guest complaints following the established procedure to ensure satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of service areas
- Prepare for shifts, manage deliveries, ensure clean glasses and decanters availability
- Support the service team by running food, bussing tables, resetting tables
- Follow opening and closing service procedures and complete checklists accurately
- Enter guest wine preferences and update client profiles in the system
- Ensure wines are served at correct temperature and faultless condition
- Curate all wine lists under guidance and assist with beverage menu engineering
- Engage with executive chefs for menu and wine list relevance
- Develop and maintain relationships with suppliers and vendors
- Supervise wine stock levels, stock movements, and recommend actions
- Deliver and facilitate wine training classes
- Participate in wine-related projects and tastings
- Maintain confidentiality of all company, guest, and associate information
- Comply with company policies and act as a brand ambassador
- Adapt working hours and attitude according to hotel business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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