Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.75 - $28.50
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our esteemed hotel is a distinguished luxury property renowned for its exceptional guest services and operational excellence in the hospitality industry. With a commitment to providing an unparalleled experience to all visitors, the hotel prides itself on its elegant accommodations, world-class amenities, and a team dedicated to making every stay memorable. Our establishment operates in a competitive market where attention to detail, guest satisfaction, and smooth operational flow are paramount. This role is instrumental in maintaining these standards during the demanding overnight shift.
The Overnight Operations Manager plays a critical leadership role by overseeing multiple departments including Valet, Reception, Housekeeping,... Show More
The Overnight Operations Manager plays a critical leadership role by overseeing multiple departments including Valet, Reception, Housekeeping,... Show More
Job Requirements
- High school diploma
- minimum two years experience as a front desk agent, preferably in luxury or ultra-luxury hotels
- ability to communicate verbally and in writing in English
- working knowledge of MS Word and Excel
- knowledge of PMS and hotel point of sales systems
- ability to stand for prolonged periods
- physical ability to lift up to 20 pounds
- attention to detail
- confidentiality of guest information
- ability to prioritize and organize tasks
- ability to work with minimal supervision
Job Qualifications
- Minimum two year experience as a front desk agent, preferably in a luxury or ultra-luxury hotel
- ability to communicate verbally and in writing in English
- working knowledge of MS Word and Excel
- knowledge of PMS and hotel point of sales systems
- ability to stand for prolonged periods
- high school diploma
- fluency in other languages preferred
Job Duties
- Serve as ambassador for hotel
- oversee all overnight operations
- evaluate guest concerns, identify and implement solutions
- supervise overnight staff throughout hotel
- ensure each guest has a positive experience and all concerns resolved
- handle any emergency issues
- manage room inventory as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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