Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,600.00 - $51,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible working hours
Job Description
Rosewood Mansion on Turtle Creek is a distinguished luxury hotel renowned for its exceptional hospitality and commitment to providing outstanding guest experiences. Located in the heart of Dallas, Texas, this prestigious establishment is part of the revered Rosewood Hotels & Resorts collection, which is recognized worldwide for its dedication to excellence, elegance, and personalized service. The hotel features stunning architecture, world-class amenities, and an array of sophisticated suites designed to cater to discerning travelers who expect the highest standards of comfort and attention. As a leader in the luxury hospitality sector, Rosewood Mansion on Turtle Creek continually strives to create... Show More
Job Requirements
- college degree preferred
- TABC certified
- required to speak, read and write English
- flexibility in attitude, approach and working hours
- excellent organizational skills
- excellent interpersonal skills
- superior oral and written communication skills
- ability to interact successfully with all levels
- excellent telephone etiquette
- tact and good judgment
- proven experience interacting with guests and hotel management
- efficient technical skills in Word, Excel, Outlook, Alice and other platforms such as Knowcross
- experience with hotel PMS systems and operational proficiency
- knowledge of Room division/Front office policies and procedures
- high standard of personal appearance and hygiene
Job Qualifications
- previous supervisory experience in luxury hospitality or similar environment preferred
- ability to lead and motivate a team
- strong knowledge of luxury service standards
- proficiency in Microsoft Office and hotel management software
- excellent communication and interpersonal skills
- customer service oriented mindset
- ability to multitask and manage time effectively
- fluency in additional languages is a plus
Job Duties
- Lead butler team to respect Rosewood's high standards of service
- support the Clienteling Manager and Assistant Director of Clienteling in ensuring operational coverage for each day
- train new hires and ensure that standards are met through audits
- ensure a list of issues (maintenance/housekeeping/other) for all suite products is regularly updated
- audit and ensure team drives further revenues through suite upsells and promotion of ancillary expenses
- ensure all inventory items needed to perform daily duties are kept in stock, with shortages reported to management team
- have a full knowledge of the daily activities of the day and all about the hotel facilities such as Fitness Center, Pool, Restaurant, Bar, Room Types, etc.
- greet all suite guests and escort to allocated room
- register and regularly update in Butler Pass On all known details of guest's movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc.
- arrange amenities for arrivals and refresh them on daily basis according to the guest wishes when needed
- ensure suite is in perfect condition before, during and after guest's stay
- be able to upsell larger suites, flowers, massages, in-house restaurant reservations, private dining, etc., as per guest's preferences
- prepare arrival and departure gifts to be given to the guest, when required
- report to Assistant Director of Clienteling with any off-property gifting ideas for specific guests
- support other departments with their duties when needed
- operate and coordinate with relevant departments the ins and outs of the room and optimize service while the guest is away
- assist in answering both internal and external phone calls within 3 rings, or 10 seconds
- maintain a high standard of personal appearance and hygiene at all times
- be very familiar with the Room division/Front office policies and procedures
- project at all times a positive and motivated attitude and exercise self-control
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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