RWMOT - Asst. Front Office Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,500.00 - $64,300.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

The hiring establishment is a luxury or ultra-luxury hotel renowned for its commitment to delivering exceptional guest experiences through superior service and impeccable hospitality standards. As a distinguished player in the hospitality industry, the hotel prides itself on a blend of elegance, comfort, and personalized service designed to meet the diverse needs of its discerning clientele. The establishment values professionalism, attention to detail, and a guest-centric approach across all departments, fostering an environment where guest satisfaction is paramount and teamwork is highly encouraged.

The Front Desk Manager plays a pivotal role in ensuring the seamless operation of the front ... Show More

Job Requirements

High school diploma
minimum two years experience as a front desk agent or supervisor in luxury or ultra-luxury hotel
strong communication skills
proficiency in MS Word and Excel
knowledge of PMS and point of sales systems
supervisory experience
ability to work with minimal supervision
ability to stand for prolonged periods
fluency in English
physical ability to lift up to 20 pounds
ability to maintain confidentiality

Job Qualifications

Minimum two years experience as a front desk agent or supervisor in a luxury or ultra-luxury hotel
strong verbal and written communication skills
exceptional guest relations skills
working knowledge of MS Word and Excel
knowledge of property management system and hotel point of sales systems
working knowledge of financial reports applicable to industry
supervisory experience
leadership skills
ability to stand for prolonged periods
high school diploma required, degree in hospitality preferred
fluency in English required, additional languages preferred
ability to maintain confidentiality of guest information

Job Duties

Manage daily operations of the front office
train, coach, counsel staff
assist in staff development, recruiting and selection
respond to guest concerns and ensure guest satisfaction
maintain complete knowledge of and comply with all departmental policies, service procedures and standards
ensure that standards are maintained at a superior level on a daily basis
maintain complete knowledge of correct maintenance and use of equipment
anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
resolve guest complaints, ensuring guest satisfaction
monitor and maintain cleanliness, sanitation and organization of assigned work areas
maintain complete knowledge at all times of all hotel features, services, hours of operation
all room types, numbers, layout, decor, appointments and location
all room rates, special packages and promotions
daily house counts and expected arrivals, departures, VIP's
room availability status for any given day
scheduled in-house group activities, locations and times
all hotel and departmental policies and procedures
access all functions of the computer system
answer department telephone within 3 rings, using correct greeting and telephone etiquette
establish par levels for supplies and equipment
complete requisitions to replenish shortages or additional items needed for anticipated business
ensure that current information on rates, packages and promotions are available at the front desk and all staff are knowledgeable on such
review daily business levels, anticipate critical situations and plan effective solutions
prepare and adjust weekly work schedules according to staffing guidelines and labor forecasts
ensure staff report to work as scheduled
document any late or absent employees
coordinate breaks for staff
assign work duties to staff
conduct pre-shift meetings and review daily business information
inspect grooming and attire of staff and rectify deficiencies
inspect, plan and ensure materials and equipment readiness for service
monitor staff performance and rectify deficiencies
monitor hotel front entrance and resolve congested situations
monitor check-in and check-out processes and assist as needed
monitor communication logs ensuring prompt guest request follow-up
monitor safe deposit box procedures and audit accuracy
monitor guest mail processing
ensure express checkouts are processed
monitor staff interaction with guests for prompt courteous service
assist staff to ensure optimum guest service
observe guest reactions and confer with staff to ensure guest satisfaction
adhere to hotel requirements for guest or employee accidents or emergencies
ensure security of guestroom access
monitor cashiering procedures comply with accounting policies
review previous night's no-shows and ensure billing
assist accounting with disputed charges
assist staff with expediting problem payments
anticipate sold-out situations and manage overbooked or "walked" guests
perform all other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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