Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Dental
Vision
Retirement
Paid holidays
Personal growth
professional growth
Job Description
The Carlyle, A Rosewood Hotel, is a distinguished five-star luxury hotel known for its exceptional service and timeless elegance. As part of the prestigious Rosewood Hotels & Resorts collection, The Carlyle creates a unique and inspiring environment that embodies a sense of wonderment, curiosity, and the joy of discovering something new every day. Located in an iconic setting, The Carlyle reflects the Rosewood vision of providing a holistic luxury experience that extends beyond mere comfort to envelop guests in cultural richness and personalized attention. The hotel values life’s many journeys and invites team members who share this passion for excellence... Show More
Job Requirements
- Minimum two years' experience in a similar capacity for a five-star luxury or ultra-luxury property or Michelin star restaurant
Job Qualifications
- Minimum two years' experience in a similar capacity for a five-star luxury or ultra-luxury property or Michelin star restaurant
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
- Service assigned guest rooms in accordance to hotel and brand standards
- Update status of rooms cleaned on assignment sheet
- Ensure security of any assigned guest room keys
- Report any damages or maintenance problems to the Coordinator
- Use HotSOS codes via phone to report any maintenance issues and other requests, including replenishing of coffee machine
- Turn over any lost and found items from guest rooms to the Coordinator
- Participate in quality control activities
- Interact in courteous and professional manner with all guests, staff and community members
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Ensure that standards, inclusive of grooming and attire, are maintained at a superior level on a daily basis
- Model the company's culture, vision, mission and core values at all times
- All other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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