Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Rosewood Hotels & Resorts is a globally recognized luxury hospitality company known for delivering exceptional guest experiences across its portfolio of ultra-luxury properties. Offering bespoke service and unmatched attention to detail, Rosewood is dedicated to creating a sense of place and a feeling of home for each guest. The brand upholds prestigious standards such as Forbes and LQA to guarantee the highest levels of quality, comfort, and sophistication throughout every part of the guest's stay. As a part of its continued commitment to excellence, Rosewood invests in its people, culture, and professional development, ensuring that team members are empowered and... Show More
Job Requirements
- Bachelor degree or equivalent work experience
- minimum two years experience in a similar luxury housekeeping management role
- thorough knowledge of housekeeping operations and standards
- strong leadership and communication skills
- knowledge of OSHA chemical handling requirements
- proficiency with hotel management systems such as HOTSOS and OPERA
- physical ability to lift and move up to 25 pounds
- excellent problem-solving skills
- ability to work with minimal supervision
- capability to handle confidential information
- fluent English speaking, reading, and writing
- flexible and resourceful
- ability to perform necessary mathematical operations
- prior exposure to housekeeping manager duties
Job Qualifications
- Bachelor degree or equivalent work experience
- minimum two years experience in a similar capacity for a luxury or ultra-luxury property
- thorough knowledge of public area management and laundry operations
- knowledge of proper chemical handling and OSHA requirements
- ability to manage payroll and schedules
- ability to control budget
- ability to train and develop housekeeping and laundry departments
- skill in motivating staff and developing incentive programs
- basic Microsoft Office skills
- familiarity with HOTSOS and OPERA
- ability to maintain confidentiality
- strong communication skills in English
- physical ability to perform job tasks
- proficiency in additional languages preferred
Job Duties
- Monitor all aspects of the department in the absence of the director or assistant director
- supervise, train and inspect the performance of assigned coordinators and attendants
- ensure all procedures comply with hotel standards
- assist to guarantee optimum guest service
- motivate and communicate Rosewood brand culture, goals and standards
- maintain knowledge of and comply with all departmental policies, service procedures, and standards
- maintain positive guest relations
- resolve guest complaints ensuring satisfaction
- verify room status on AM and PM reports
- assist floor managers with staff assignments and update daily logs
- ensure residential and lease apartments meet service standards
- inspect guest rooms, public areas and service areas, report and correct discrepancies
- check staff appearance and coach as necessary
- spot check supplies and equipment for cleanliness and proper function
- complete maintenance work orders and follow-up
- accommodate guest requests expeditiously
- provide feedback and report disciplinary issues
- maintain logs and reports
- coordinate event setups and staff briefings
- conduct performance reviews
- manage inventories and discarded linens
- review and follow-up on quality reports
- respond to inquiries and email communications
- participate in hiring, discipline and termination processes
- prepare schedules within labor standards
- act as brand ambassador maintaining company culture
- foster cooperative work climate
- attend meetings and communicate effectively
- maintain clean and safe work areas
- ensure readiness of materials and equipment
- conduct and attend staff trainings
- support budget control and payroll monitoring
- oversee the use and maintenance of equipment
- anticipate guest needs and ensure department readiness
- manage key inventory and secure access
- supervise outside service vendors
- all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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