Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid holidays
Professional Development
Job Description
Rosewood Hotels & Resorts is a global luxury hospitality company renowned for its collection of iconic hotels, resorts, and residences. Known for providing exceptional experiences driven by a commitment to individuality, authenticity, and a sense of place, Rosewood is dedicated to offering guests a unique and immersive stay. The Carlyle, a Rosewood Hotel, located in a prestigious setting, upholds this legacy of excellence, blending timeless elegance with modern sophistication to create a warm and inviting atmosphere for discerning travelers from around the world. The brand's ethos emphasizes personalized service, creating a home-away-from-home ambiance with a strong sense of local culture... Show More
Job Requirements
- minimum one year in ultra-luxury operations preferably in a union environment
- minimum one year experience in a similar capacity at a luxury or ultra-luxury property
- knowledge of Opera HotSOS and Microsoft Office applications
- strong command of both spoken and written English fluency in other languages preferred
- excellent interpersonal relationships with positive attitude and ability to work cohesively as part of a team
Job Qualifications
- minimum one year in ultra-luxury operations preferably in a union environment
- minimum one year experience in a similar capacity at a luxury or ultra-luxury property
- knowledge of Opera HotSOS and Microsoft Office applications
- strong command of both spoken and written English fluency in other languages preferred
- excellent interpersonal relationships with positive attitude and ability to work cohesively as part of a team
Job Duties
- manages day-to-day operations ensuring quality standards and meeting customer expectations
- handles complaints settling disputes and resolving grievances with guests and patrons
- ensures regular ongoing communication with employees to create awareness of business objectives communicate expectations recognize performance and produce desired results
- understands the impact of department operations on overall property financial goals and objectives and manages to achieve or exceed goals
- works with leadership team to identify and implement action plans to prevent the reoccurrence of guest issues
- develops and updates policies and manuals ensuring compliance across the group
- exhibits professionalism and good business judgment when resolving customer inquiries and concerns
- maintains confidentiality of guest information and hotel data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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