Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Dental Insurance
Vision Insurance
Life insurance
employee discount
Employee Assistant Program
Food provided
Job Description
The Sheraton San Diego Hotel is a distinguished hospitality establishment located in the vibrant downtown waterfront area of San Diego, offering stunning views of both the city skyline and the picturesque San Diego Bay. As one of the largest and most extensively renovated resorts in San Diego, the Sheraton combines modern luxury with a welcoming atmosphere, making it a premier destination for travelers seeking a memorable and comfortable stay. This resort is not only focused on delivering exceptional guest experiences but also values its team members, fostering a supportive and engaging work environment. The Sheraton prides itself on a culture... Show More
Job Requirements
- Understand the mission, vision, and goals of the hotel
- Must be able to prioritize and work efficiently with limited supervision
- Must be detail oriented and able to multi-task efficiently
- Must be able to speak, understand, and communicate the primary language(s) used in the workplace
- Must possess excellent communication, follow-up, and organizational skills
- Must have the ability to push, pull, bend, squat, and lift on a regular basis
- Use of personal protective equipment (PPE) as needed for duty assigned and with use of required tools and equipment
- Must be able to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand a guest's service needs
- Work cohesively with co-workers as part of a team
- Knowledgeable and ensure compliance of all state food safety guidelines
Job Qualifications
- High school diploma or equivalent education
- Minimum 6 months experience in hotels, banquets, or events
- Excellent communication skills
- Strong customer service orientation
- Organizational skills to manage multiple tasks
- Ability to follow standard operating procedures
- Food Safety and TIPS certification required
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to use personal protective equipment as needed
- Team player attitude
- Clear thinking and problem-solving skills
Job Duties
- Welcome and seat guests upon arrival to food and beverage restaurants and outlets
- Seat guests according to rotation and service levels
- Present menus and share knowledge of food and beverage offerings
- Complete opening duties as assigned including checking quality and quantity of all food and beverage stock and supplies using checklist
- Set up the station according to service standards
- Set up all condiments, supplies, food and beverages according to standards
- Ensure a sufficient supply of all supplies and tools
- Ensure cleanliness, condition of host stand, and of assigned station and service areas
- Set up side stations with supplies and equipment
- Assist guests with to go orders
- Assist guests with retail and package purchases
- Stock service stations
- Anticipate guests’ needs, respond promptly and acknowledge all guests however busy
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
- Clean and wipe down food and beverage areas immediately in workstation and after guest departs
- Complete closing duties and reports as assigned and leave duty after reporting to supervisor or manager on duty
- Must be TIPS and Food Safety certified as required
- Follow 4 Keys service standards, standard operation procedures, and safety standards
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations
- Follow safety and security procedures
- Work cohesively with co-workers and all departments as part of a team
- Adhere to attendance and reliability standards
- Follow all additional duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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