Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
team events
Job Description
Rosewood Hotel Group is a distinguished leader in the luxury lifestyle sector, dedicated to creating meaningful experiences that impact the lives of its guests and residents alike. Founded on the principles of bespoke hospitality, design innovation, and brand differentiation, the group manages an impressive portfolio of 44 hotels across 20 countries. With nearly 30 new properties under development, Rosewood Hotel Group continues to expand its global footprint, representing a collection of five prestigious brands: Rosewood Hotels & Resorts, New World Hotels & Resorts, Asaya, and Carlyle & Co. This dynamic organization prides itself on its commitment to delivering personalized and... Show More
Job Requirements
- High school diploma or equivalent
- hotel or residential certification or degree
- ability to perform physical tasks including bending lifting and moving items up to 50 pounds
- must be able to endure physical movements including standing walking and sitting for long periods
- must maintain a well-groomed professional appearance
- strong attention to detail speed and accuracy
- good communication skills
- capable of maintaining confidentiality
- must be able to work with minimal supervision
- required to speak read and write the local language
- preferred fluency in additional languages
Job Qualifications
- High school diploma or equivalent
- hotel or residential certification or degree
- good communication skills
- able to perform job functions with attention to detail speed and accuracy
- understand residence service needs
- able to work cohesively with co-workers as part of a team
- maintain confidentiality of guest information and sensitive data
- familiar with city or area
- able to respond to owners with a positive attitude and disposition
- able to read and understand instructions and safety rules
- required to speak read and write local language with fluency in other languages preferred
Job Duties
- Greet and welcome residents offering assistance and personalizing every interaction when possible
- clean and maintain floors including vacuuming dusting and mopping as needed
- dust and polish all furniture chairs tables lamps and bookcases daily
- spot clean woodwork
- clean chairs and upholstery on a regular schedule
- clean all windows as needed checking daily for fingerprints
- frequently clean front doors removing smudges and fingerprints
- refresh and clean washrooms between use
- shine brass and chrome fixtures touching up as needed
- frequently clean lobby and public spaces throughout the day refreshing and staging pillows and furnishings as needed
- maintain high touch and traffic areas including entrances guest elevators door frames corridors and light switches
- empty trashcans at least twice daily
- handle all resident requests with urgency and professionalism
- assist with directions and escorting when needed
- deliver all incoming mail packages dry cleaning flowers and food deliveries to residents units or homes
- communicate effectively about routine or emergency maintenance
- assist with move-in orientation for new residents
- support arrival and departure needs including transportation packages home provisions and setup
- maintain daily amenity offerings including setup cleaning and staging of public areas and gym
- wash and place used cups dishes and cutlery
- maintain office and back of house cleanliness
- collaborate with engineering to support back of house and loading dock cleanliness and projects
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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