Job Overview
Employment Type
Internship
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
comprehensive training
career growth
Leadership development
competitive compensation
job security
Job Description
UniFirst is a leading provider of workplace uniforms and facility service products in North America, serving a wide range of industries including manufacturing, automotive, food processing, healthcare, and hospitality. The company prides itself on delivering high-quality products and exceptional customer service to help businesses maintain a professional image and a safe, clean work environment. With a commitment to innovation and excellence, UniFirst operates numerous production facilities and service routes across the continent, employing thousands of dedicated professionals who contribute to its ongoing success. The company values diversity, inclusivity, and equal employment opportunities, fostering a supportive and collaborative workplace culture where... Show More
Job Requirements
- Meet all DOT requirements
- Driver’s license and clean driving record
- Ability to supervise and lead teams
- Strong organizational skills
- Effective communication skills
- Ability to make strategic decisions
- Willingness to relocate
- Prior experience in operations or customer service
- High school diploma or equivalent
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in Business, Operations Management, or a related field is highly preferred
- 2 years prior experience in a customer service or operations management role is required
- Strong leadership, decision-making, and problem-solving abilities
- Excellent communication and interpersonal skills with the ability to influence and develop teams
- Ability to work independently and as part of a team
- Excellent organizational and time-management abilities
- Problem-solving mindset with a focus on customer satisfaction
- Ability to balance strategic planning, handling of multiple tasks, and meeting deadlines in a fast-paced environment
- Comfortable working in an office setting as well as in a physically demanding operational setting
- Flexibility and willingness to relocate to various UniFirst locations as needed
Job Duties
- Learn to supervise, coach, and evaluate Route Service Representatives (RSRs), Route Service Supervisors (RSSs), and support staff
- Assist with workforce planning, including interviewing, hiring, onboarding, and performance management
- Develop leadership practices to motivate and engage Team Partners while maintaining accountability for results
- Partner with an RSM to oversee daily operations, ensuring service routes meet company standards for efficiency, safety, and quality
- Make decisions on resource allocation, route adjustments, and staffing coverage to support business continuity
- Analyze operational metrics to identify opportunities for cost savings, improved service delivery, and productivity gains
- Build and maintain long-term client relationships by providing proactive solutions and resolving escalated service issues
- Exercise independent judgment in negotiating resolutions, service terms, and problem-solving for customer concerns
- Learn to develop and implement initiatives that support territory growth, customer retention, and profitability
- Contribute to strategic planning discussions regarding service improvements, staffing levels, and process optimization
- Apply independent judgment when making operational decisions that affect service quality, safety, and customer satisfaction
- Ensure compliance with DOT, OSHA, and company safety standards by monitoring and reinforcing adherence among Team Partners
- Promote a culture of accountability, safety awareness, and operational excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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