Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Day Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement benefits
Education and professional development
Employee luncheons
employee recognition programs
Job Description
The Dalmar Hotel, a distinguished member of the Wurzak Hotel Group, stands as an award-winning hotel that redefines the hospitality scene in Fort Lauderdale. As part of the Wurzak Hotel Group's esteemed portfolio, The Dalmar Hotel embodies luxury, comfort, and top-notch service, offering guests an unparalleled experience through its multifaceted dining and beverage outlets such as the Terrace Grill, Rose’s Coffee Shop, The Lobby Bar with pool service, and Sparrow Rooftop Bar. With a dedicated team of over 200 professionals, the hotel places a strong emphasis on delivering exceptional guest experiences that blend sophistication with a welcoming atmosphere.
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Job Requirements
- High school education or equivalent
- Ability to prepare and serve customized coffee beverages
- Ability to understand and provide friendly guest service
- Great customer service skills
- Attention to detail with good organizational and efficient time management skills
- Consistent professional attitude and behavior
- Ability to work in a fast-paced environment calmly and efficiently
- Knowledge of food and beverage operations
- Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages
- Ability to comply with proper ordering and food handling techniques and state and local serving guidelines
Job Qualifications
- High school education or related experience
- Previous experience as a coffee shop barista in a cafe setting is a plus
- Familiarity with hospitality industry practices preferred
- Ability to prepare and serve customized coffee beverages
- Ability to understand and provide friendly guest service
- Great customer service skills and demonstrated willingness to exceed guest expectations
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Duties
- Complies with all guest service basics such as uniforms, name tags and proper guest greeting
- Knowledgeable on hotel facilities and services to assist guests as appropriate
- Ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
- Impresses guests with quality and timely service in a pleasant and friendly manner
- Maintains complete knowledge of and comply with all departmental policies, service procedures, standards
- maintains complete knowledge of correct maintenance and use of equipment
- Uses equipment only as intended
- Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day
- be familiar with all hotel services, features and activities to respond to guest inquiries accurately
- Respond in positive, calm tone to guest and team members at all times
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Greet guests as they arrive
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management
- Reports any deviations from policies, procedures, brand standards and regulations to management
- Complete closing side duties
- All other duties as assigned by manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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