Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Sign-On Bonus
Ongoing incentives
free employee parking
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
French Quarter Inn and The Spectator Hotel are two luxury boutique hotels located in downtown Charleston, SC. Renowned for their exceptional service standards and elegant accommodations, these properties are consistently ranked among the top 25 hotels in the country. Both hotels offer a rich blend of Southern charm and sophisticated hospitality, creating an inviting home away from home for discerning travelers. The French Quarter Inn features 91 beautifully appointed rooms, each designed to provide guests with maximum comfort and a personalized experience. Alongside The Spectator Hotel, the properties maintain a reputation for excellence, combining historic charm with modern amenities to... Show More
Job Requirements
- Minimum four years of hospitality or guest service experience
- minimum one year hotel experience
- luxury or boutique hotel experience preferred
- minimum one year supervisory or management experience
- excellent communication skills both written and verbal
- proficient in MS Office and technical learning
- willingness to work days, nights, overnights, weekends, and holidays up to 50 hours per week
- strong self-starter ability
- verbal and written communication skills with proper follow up
- strong leadership, organizational, administrative, and time management skills
- performance driven and hardworking
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull objects up to 50 pounds without assistance
Job Qualifications
- Minimum four years of hospitality or guest service experience
- minimum one year hotel experience
- luxury or boutique hotel experience preferred
- minimum one year supervisory or management experience
- excellent written and verbal communication skills
- proficiency in MS Office
- adaptable and flexible in learning hotel systems
- prior experience with RoomKey PMS, M3, Heartland preferred
- strong leadership and organizational skills
- performance driven and self-motivated
- ability to handle guest complaints effectively
- skilled in staff development and training
- knowledge of financial and safety procedures
- commitment to high quality service standards
Job Duties
- Act as manager on duty with all associated responsibilities
- oversee all departments in absence of department heads
- champion training initiatives and hands-on staff development
- monitor and review daily quality standards
- create and implement strategies to improve operations and service
- provide leadership and guidance to guest services
- manage hiring, onboarding, and training of new staff
- conduct regular training on room inventory and revenue management
- develop exceptional customer service skills
- resolve RoomKey and OTA system issues
- mentor concierge staff for performance incentives
- support front desk and concierge operations
- manage inventory and supply
- lead staff to meet luxury service standards
- ensure customer service quality throughout the hotel
- serve as property manager on duty overseeing operations
- uphold company policies and integrity
- maintain exemplary attendance and punctuality
- foster positive work environment
- resolve guest and property issues
- maintain relationships with all departments
- communicate operational variations
- maximize ADR and occupancy through room management
- review financial and activity reports
- ensure guest and associate safety
- conduct facility inspection tours
- comply with loss prevention policies
- emphasize guest satisfaction and continuous improvement
- handle guest complaints and issues
- maintain open communication with staff and management
- promote caring work environment
- observe and improve service behaviors
- recognize team member achievements
- prepare staff work schedules
- assist in employee development and performance management
- act as concierge support when needed
- enforce company rules and regulations
- streamline front and back of house processes
- administer disciplinary procedures
- implement emergency plans
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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