Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Sign-On Bonus
Incentives
free employee parking
Job Description
French Quarter Inn, located in the heart of downtown Charleston, SC, is a distinguished luxury boutique hotel known for its impeccable service and intimate atmosphere. Renowned as one of the top 25 hotels in the country, it epitomizes Southern charm and elegance, offering guests an unforgettable hospitality experience. French Quarter Inn prides itself on its commitment to quality, personalized guest services, and maintaining high standards consistent with AAA 5 Diamond and Forbes 5 Star ratings. The establishment focuses on fostering a warm welcoming environment, caring for both guests and employees alike, creating a unique and memorable stay for every visitor.... Show More
Job Requirements
- Minimum 4 years of hospitality or guest service experience
- Minimum 1 year of hotel experience
- Luxury or boutique hotel experience strongly preferred
- Minimum 1 year of supervisory or management experience
- Excellent communication skills both written and verbal
- Proficient in MS Office and adaptable in technical learning
- Prior experience with RoomKey PMS, M3, Heartland preferred
- Willingness to work flexible shifts including nights, weekends, holidays
- Strong self-starter skills
- Excellent verbal and written communication skills
- Leadership, organizational, administrative, time management skills
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull objects up to 50 pounds
Job Qualifications
- Minimum of 4 years hospitality or guest service experience
- At least 1 year hotel experience required
- Luxury or boutique hotel experience strongly preferred
- Minimum of 1 year supervisory or management experience
- Excellent verbal and written communication skills
- Proficient in MS Office and hotel software systems
- Familiarity with RoomKey PMS, M3, and Heartland preferred
- Strong leadership and organizational skills
- Ability to work flexible hours including nights, weekends, and holidays
- Self-motivated with strong problem-solving skills
- Demonstrated ability to handle guest service issues professionally
Job Duties
- Act as manager on duty for the hotels with all associated responsibilities
- Oversee the successful operation of all departments in absence of department heads
- Provide leadership and guidance to Guest Services departments
- Champion training initiatives and conduct ongoing staff trainings
- Monitor and review daily quality standards across all areas
- Develop and implement strategies to improve operations and service
- Manage hiring, onboarding, and training processes
- Maximize ADR and occupancy by monitoring room flow and availability
- Conduct regular property inspection tours for safety and maintenance
- Handle guest complaints and ensure guest satisfaction
- Maintain effective communication with staff and management
- Manage staff schedules and duties
- Enforce company policies and compliance with SOPs and loss prevention
- Assist in financial review and cost reduction initiatives
- Serve as role model to maintain a positive work environment
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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