Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligibility
Paid Time Off
Professional development opportunities
employee recognition programs
team environment
401(k) retirement plan
Job Description
W Scottsdale, located at 7277 E Camelback Rd, Scottsdale, Arizona, is a distinguished luxury hotel under the renowned W Hotels brand, a part of Marriott International. Marriott International is globally recognized for its commitment to excellence in hospitality, fostering diverse and inclusive environments, and delivering unparalleled guest experiences. W Hotels is celebrated for its innovative and vibrant approach to luxury, constantly reinventing the norms of hotel service with a unique culture that ignites curiosity and expands worlds. Guests experience not only comfort and sophistication but also a dynamic atmosphere where new ideas and original thinking thrive.
The role of Roo... Show More
The role of Roo... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related field
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 2 years experience in guest services, front desk, housekeeping, or related field
- leadership skills
- excellent communication
- ability to work in a fast-paced environment
- strong problem-solving skills
- ability to maintain professionalism at all times
- willingness to perform hourly job functions as needed
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related field
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years of related professional experience
- proven leadership abilities
- strong communication skills
- ability to manage multiple departments
- commitment to guest satisfaction
- knowledge of hospitality standards
- ability to motivate and empower teams
Job Duties
- Verify that goals are translated to the team related to guest tracking and productivity
- create and nurture a motivating and empowering property environment
- understand employee and guest satisfaction results and develop plans to address them
- ensure the team has capabilities to meet expectations
- lead by example demonstrating confidence and enthusiasm
- assist employees in exceeding guest needs
- manage operations in rooms departments including Front Office, Engineering/Maintenance, Housekeeping
- follow property specific recovery plans
- publish guest satisfaction results timely
- proactively address employee concerns
- maintain professionalism and courtesy towards employees and guests
- communicate goals and results with employees
- conduct one-to-one staff meetings semiannually
- assist in scheduling against guest and occupancy goals
- perform hourly job functions as needed
- perform other duties to meet business needs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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