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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligible
Career Development
Job Description
The St. Regis Chicago, located at 401 E Upper Wacker Dr, Chicago, Illinois, is a prestigious luxury hotel that embodies the timeless glamour and modern sophistication that the St. Regis brand is renowned for worldwide. As part of Marriott International's portfolio, St. Regis Hotels & Resorts is dedicated to delivering exquisite, bespoke, and anticipatory service to its guests, ensuring the highest standards of elegance and hospitality. With a legacy that began with the inaugural St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand continues to thrive by blending classic... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Must be available to work full time
- Must work on-site at The St. Regis Chicago
- Strong communication skills
- Ability to lead and motivate a team
- Knowledge of property operational standards
- Ability to handle guest and employee concerns professionally
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in guest services, front desk, housekeeping, or related area
- Strong leadership skills
- Ability to communicate effectively with team members and guests
- Knowledge of hospitality standards and procedures
- Ability to manage multiple departments
- Customer service orientation
- Problem-solving skills
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to address need areas and expand strengths
- Verifies that the team has capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding and exceeding guests’ ever-changing needs and expectations
- Assists in managing execution of all operations in rooms area departments such as Front Office, Engineering/Maintenance, and Housekeeping
- Follows property specific second effort and recovery plan
- Publishes guest satisfaction results timely including guest satisfaction forms, comment cards and letters
- Takes proactive approaches addressing employee and guest concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists in team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties to meet business needs
- Understands brand service culture
- Provides excellent customer service by being approachable to guests
- Verifies all team members meet or exceed hospitality requirements
- Assists in performing annual quality audit with General Manager and Regional Director
- Verifies viable key control program is in place
- Reviews financial statements and reports to measure productivity and determines areas for cost reduction and improvement
- Strives to maximize financial performance of the department
- Interviews and assists in hiring decisions
- Ensures thorough and timely orientations for new team members
- Solicits employee feedback using open door policy
- Administers property policies fairly and consistently
- Completes disciplinary procedures according to SOPs and LSOPs
- Supports Peer Review Process
- Celebrates and publicly recognizes team members’ contributions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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