Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
bonus eligible
Employee Discounts
Professional development opportunities
Job Description
W San Francisco is a premier luxury hotel located in the heart of San Francisco, California. As part of the W Hotels portfolio under Marriott International, this establishment prides itself on redefining the luxury hotel experience by blending culture, innovation, and impeccable service. W San Francisco embodies a vibrant, contemporary design and offers an upscale environment for travelers seeking a unique and immersive stay in the city. The hotel is committed to providing exceptional guest experiences through its dynamic team and luxurious accommodations. W Hotels’ mission to Ignite Curiosity, Expand Worlds is reflected in its service philosophy, which encourages a... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership abilities
- excellent communication skills
- ability to handle multiple tasks
- proficiency in hospitality operations
- commitment to guest satisfaction
- willingness to perform hands-on duties as needed
Job Qualifications
- High school diploma or GED with 4 years relevant experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years relevant experience
- strong leadership and team management skills
- excellent customer service and communication skills
- ability to analyze financial and operational data
- proficiency in managing multiple departments and priorities
- knowledge of hospitality standards and procedures
- experience with employee development and conflict resolution
Job Duties
- Lead and manage the rooms operations departments including Front Office, Engineering/Maintenance, and Housekeeping
- create a motivating and empowering work environment focused on teamwork and service excellence
- monitor guest and employee satisfaction and develop strategies to improve
- ensure compliance with hotel policies, procedures, and standards
- communicate goals and performance results to the team regularly
- assist in scheduling staff to meet guest and operational needs
- perform hourly job functions as necessary to support daily operations
- address guest and employee concerns proactively and professionally
- review financial and performance data to maximize departmental profitability
- participate in hiring, training, and staff development activities
- enforce property policies fairly and consistently
- recognize and celebrate employee contributions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: